John Chip Thomas
Strathroy,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Music industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
Work History
Account Service Representative
Long & McQuade Musical Instruments
09.2001 - 01.2017
- Balanced up to 260 accounts simultaneously, maintaining regular contact and professional relationships with each.
- Coordinated with finance department regarding invoicing matters, contributing to timely payments from clients.
- Actively participated in team meetings to share best practices, discuss challenges, and contribute ideas for continuous improvement initiatives.
- Listened to clients and assisted with navigation of complex systems involved in payment transactions.
Writer /Sales Agent
Toronto Moon
01.1996 - 01.2001
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Generated ideas for new content series or formats based on audience interests and market trends.
- Wrote compelling, succinct, clear news scripts under tight deadlines.
- Conducted comprehensive interviews with industry experts, adding credibility and depth to feature articles.
- Developed strong relationships with clients through excellent customer service and regular followups.
Education
Associate of Arts - Radio Broadcasting
Fanshawe College , BBR
London, ON04.2024
Skills
- Cross-selling expertise
- Strong interpersonal skills
- Problem-solving skills
- Problem-solving abilities
- Teamwork skills
- Phone Etiquette
- Customer service excellence
- Computer skills , Microsoft office ,Hubspot
- Podcasting Development
Accomplishments
Going back to College and Graduating
Released book of poetry ,Hold That Kiss
Raised money for Sick Kids Music Therapy Programe
Traveled across Canada as a roadie for Wild T and The Spirit
Timeline
Account Service Representative
Long & McQuade Musical Instruments
09.2001 - 01.2017
Writer /Sales Agent
Toronto Moon
01.1996 - 01.2001
Associate of Arts - Radio Broadcasting
Fanshawe College , BBR
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