Summer Browne
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Marketing Administrator
Long & McQuade Musical Instruments
11.2024 - Current
- Maintained electronic and paper filing systems for easy retrieval of information
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues
- Aided in employee onboarding through training new hires
- Researched and presented social media trends to generate more views and engagement
- Created company-wide training session for social media and content creation
- Improved department organization with thorough file maintenance
- Maintained documentation, detailing assignments, in-progress work and completed project milestones
- Provided clerical support to company employees by copying, faxing, and filing documents
Floor Supervisor
Long & McQuade
12.2022 - 11.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers
- Processed customer orders and accurately handled payment transactions
- Acted as Manager on Duty
- Trained new hires in company policies, job responsibilities, and expectations
- Boosted sales through effective merchandising strategies and attention to product placement on the floor
- Managed multiple social media platforms, ensuring a consistent brand voice and message
- Boosted engagement rates with the creation of compelling and visually appealing content
- Analyzed performance and engagement to identify areas for improvement and optimize social media campaigns
- Acted as Accounts person
- Maintained accurate files to document collections activity
- Created social media graphics
- Developed creative design for posters, brochures, and signs
Retail Sales Associate
The Wine Shop
05.2022 - 12.2022
- Preform cash, credit, and debit transactions
- Preform store opening, and closing
- Regularly reached hourly, daily, and weekly sales targets
- Balance cash registers at end of the day and properly calculate the deposit and prepare it for the bank
- Delivered cash deposit bags to the bank
- Prepared and sent store order forms.
Customer Service Representative/Spirit Ambassador
LCBO
11.2017 - 03.2022
- Perform cash, credit card, and debit transactions
- Quickly and accurately counted drawer at start and end of each shift
- Offered advice and assistance to customers, paying attention to special needs or wants
- Established relationship with distillers to bring in new products
- Communicated with vendors regarding backorder, future inventory, and special orders
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming changes
- Recommended products to customers, thoroughly explaining details
- Followed Check 25 and customer first standard
- Trained team members on cash register operation and cash handling
- Completed all levels of product knowledge.
Warehouse Worker
Foundation Distributing
09.2013 - 05.2017
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations
- Used hand-held devices and computers to record and monitor inventory levels
- Readied product pallets for optimal storage and shipment
- Cleaned and maintained warehouse
- Produced accurate shipping documentation and package labels
- Received incoming shipments, compared against records and transmitted to proper department
- Completed over 30 customer orders each day.
Skills
- Customer Satisfaction
- Team Leadership and Supervision
- Customer Relations
- Internet Marketing
- Social Media Design
- Content Creation
Timeline
Marketing Administrator
Long & McQuade Musical Instruments
11.2024 - Current
Floor Supervisor
Long & McQuade
12.2022 - 11.2024
Retail Sales Associate
The Wine Shop
05.2022 - 12.2022
Customer Service Representative/Spirit Ambassador
LCBO
11.2017 - 03.2022
Warehouse Worker
Foundation Distributing
09.2013 - 05.2017
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