Chris Peplinski
Greater Sudbury
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Floor Supervisor
Long & McQuade Musical Instruments
01.2020 - Current
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory levels to minimize stock discrepancies, conducting routine audits and adjusting orders accordingly.
- Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
- Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
- Monitored employee adherence to company guidelines regarding dress code, punctuality, and workplace conduct for consistency across the team.
- Delegated tasks to employees to enhance productivity and workflow.
- Enforced team adherence to safety regulations and protocols.
- Handled day-to-day shipping and receiving
- Defined and enforced store procedures in compliance with company policies and procedures.
Customer Service Representative
Dulux Paints
06.2018 - 01.2020
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed timely and effective replacement of damaged or missing products.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Sought ways to improve processes and services provided.
Customer Service Representative
Cambrian College
03.2014 - 04.2017
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Identified and resolved discrepancies and errors in customer accounts.
- Cross-trained and provided backup support for organizational leadership.
Education
Diploma - General Business / Advertising
Cambrian College of Applied Arts And Technology
Greater Sudbury04-2008
Skills
- Customer satisfaction
- Team leadership
- POS systems operations
- Customer relations
- Policy enforcement
- Retail merchandising
- Workplace organization
- MS office
- Attention to detail
- Shipping and receiving
Languages
English
Timeline
Floor Supervisor
Long & McQuade Musical Instruments
01.2020 - Current
Customer Service Representative
Dulux Paints
06.2018 - 01.2020
Customer Service Representative
Cambrian College
03.2014 - 04.2017
Diploma - General Business / Advertising
Cambrian College of Applied Arts And Technology
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