Joh-anna Soliven
Bathurst
Summary
Background includes inventory management, sales leadership and recordkeeping. Organized and forward-thinking food service professional with a flexible and motivational management style.
Committed and hardworking Food service Supervisor with 15 years of experience directing food service. Well-rounded leader with talent for supervising employees and cost management. Swift problem solver with quick and effective solutions to wide array of issues.
Overview
16
16
years of professional experience
Work History
Food Service Supervisor
Tim Hortons
05.2019 - 08.2025
- Leads by example that the customer is top priority and reinforce positive behaviour with co-employees
- Responds to customer in a friendly manner with an appropriate sense of urgency
- Responds to special customer requests in a friendly manner
- Responds to customer service complaints in a timely manner, resolving problems and turning negative situations into positive situations
- Displays knowledge of and works in compliance with Tom Hortons operating, food safety, security, health and safety, and employment standards and applicable legislations
- Monitors for, responds to and report to store management about unsafe act and conditions
Shift Manager (Assistant Restaurant Manager 1)
Jollibee Foods Corporation
02.2011 - 04.2019
- Supports Restaurant Manager in achieving key result area targets through effective management of operations
- Responsible in monitoring, analysing and recommending action plans relating to sales performance or sales building initiatives
- Responsible in checking store preparedness on new product launches with focus on production
- Responsible in monitoring and assessing variable cost management plan, develops store forecast , ensures timely ordering
- Conducts physical inventory of stocks and prepares monthly inventory reports
- Responsible in maintaining facilities and equipment programs
- Develops, implements and evaluates food safety and cleanliness on production and drives compliance to Gold Standard Consistency programs
- Acts as the Food safety Compliance Officer to oversee implementation of the food safety program of the store
- Perform investigation of complaints concerning products
- Rallies production team for target achievements, supports manager training system implementation and conducts basic station certification for management trainees
Bookkeeper
Jollibee Foods Corporation
02.2010 - 01.2011
- Responsible in recording daily sales of the store
- Responsible in the paying all accounts payable of the store
- Responsible in collecting receivables of the store
- Responsible in the checking bi-weekly hours of employees before forwarding to HR department
- Responsible in making statement of the store’s expenses for replenishment
- Responsible in encoding data in the Quickbooks record for the monthly checking of the Head accountant
- Preparation for the monthly profit and loss report of the store for the accountant’s checking
- Responsible in reconciling data entries in the store bank account
Administrative Assistant
JTC Foods Corporation
06.2009 - 01.2010
- Responsible in overseeing the stores whole operation
- Responsible in making statement of the store’s expenses for replenishment
- Responsible in conducting monthly inventory
- Responsible in making all funds of the store intact
- Responsible in forecasting stocks for the stores usage
- Responsible in crew training and positioning
- Responsible in ensuring safety of the store premises
Education
DIPLOMA - ACCOUNTING AND PAYROLL ADMINISTRATION
NBCC - Miramichi
CANADA06-2026
Bachelor of Science - ACCOUNTANCY
UNIVERSITY OF NORTHERN PHILIPPINES
Philippines03-2005
Skills
- Customer focus
- Driving execution
- Decision making
- Coaching and developing others
- Sharing responsibility
- Building organizational talent
- Building trusting relationships
- Schedule management
- Employee scheduling
- Cost controls
Languages
English
Professional Working
Timeline
Food Service Supervisor
Tim Hortons
05.2019 - 08.2025
Shift Manager (Assistant Restaurant Manager 1)
Jollibee Foods Corporation
02.2011 - 04.2019
Bookkeeper
Jollibee Foods Corporation
02.2010 - 01.2011
Administrative Assistant
JTC Foods Corporation
06.2009 - 01.2010
DIPLOMA - ACCOUNTING AND PAYROLL ADMINISTRATION
NBCC - Miramichi
Bachelor of Science - ACCOUNTANCY
UNIVERSITY OF NORTHERN PHILIPPINES