Summary
Overview
Work History
Education
Skills
Key Qualifications
Languages
Timeline
Generic

Alvin Ilagan

Creston,Canada

Summary

Accurate, thorough, and persistent individual seeking a position within audit as part of your team. Exceptional communication and problem solving skills to bring a positive change to any working environment.


Highly motivated and detail-oriented professional with over 15 years of work experience in the food industry. Seeking a Food Service Supervisor position to utilize my skills in managing teams, ensuring high quality service and maintaining efficient restaurant operations. Proven ability to improve customer satisfaction and drive business result through effective supervision and team leadership. Committing to adhering to a food safety standards and providing exceptional experiences for customers.

Overview

12
12
years of professional experience

Work History

Food Service Supervisor

Jenize Holdings LTD.- Dairy Queen Chill & Grill
09.2022 - Current
  • Running the shift of a restaurant, supervising 8-10 employees per shift, receiving stocks, inputting daily wastages
  • Key Accomplishments: Received 2 positive customer feedback with exceptional service.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Maintained health and food safety standards at all stages, from storage through delivery.
  • Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
  • Streamlined order processing and improved overall service flow with effective communication between kitchen and front-of-house teams.
  • Monitored food preparation, production, and plating for quality control.

Restaurant Manager

Nesma United Co. LTD- Jollibee Division
08.2016 - 09.2022
  • Overall restaurant in-charge
  • Key Accomplishments: Increased delivery sales by 25% and total sales by 15%, reinstated positive profit of the store by year 2021.

Assistant Restaurant Manager

Jollibee Foods Corporations
08.2012 - 10.2015
  • Assisted the restaurant manager in running the store to achieve targets, responsible for scheduling and compensation and benefits.

Education

Three Years- Bachelors Degree -

World Educational Services

Bachelor of Science in Clinical Psychology -

Polytechnic University of the Philippines
05.2012

Secondary Completer -

Recto Memorial National High School
05.2006

Skills

  • Team-work
  • Customer Service
  • Customer Focus
  • Creativity
  • Schedule Management
  • Ordering Supplies
  • Food Safety Compliance
  • Inventory Management
  • Sanitation Standards
  • Employee Scheduling
  • HACCP Knowledge
  • Cost Control
  • Quality Control
  • Operations Management
  • Cost controls
  • Sales Planning

Key Qualifications

  • Over 15 years’ varied and increasingly responsible supervisory and managerial experience in the food industry.


  • I do have an excellent communication and leadership skills. Able to manage and lead a team, handle customer complaints effectively, and ensure that food and service meet quality standards. Also, have good organizational skills to efficiently schedule staff shifts and coordinate daily operations.


  • Proven ability to handle multiple, competing priorities in an effective manner

Languages

English
Full Professional
Arabic
Elementary

Timeline

Food Service Supervisor

Jenize Holdings LTD.- Dairy Queen Chill & Grill
09.2022 - Current

Restaurant Manager

Nesma United Co. LTD- Jollibee Division
08.2016 - 09.2022

Assistant Restaurant Manager

Jollibee Foods Corporations
08.2012 - 10.2015

Three Years- Bachelors Degree -

World Educational Services

Bachelor of Science in Clinical Psychology -

Polytechnic University of the Philippines

Secondary Completer -

Recto Memorial National High School
Alvin Ilagan