Joe Mathews Jacob
Oshawa,ON
Summary
Energetic University student is interested in getting a Bachelor’s degree in Computer Science. An ideal part-time retail employee with a dedication to applying problem-solving abilities and a hard work ethic acquired through a previous occupation. Very dedicated, flexible, willing to work with a team, and also willing to learn more in the customer service field. Proven ability with facets of oral and written communication with a fast studying ability ideal for working in a fast-paced retail store. Experienced professional skilled in setting up and running job-related equipment to complete quality work. Talents include sorting parts and stocking supplies to support team productivity. Equipped with good problem-solving, organizational, and planning abilities.
Overview
5
5
years of professional experience
Work History
Part-Time Restaurant Staff, Team Member
LOCAL Public Eatery Liberty Village
Toronto
06.2024 - 09.2024
- Served the customers cordially and diligently, meeting their needs, while working in a busy area.
- Served the food and maintained the highest level of hygiene throughout serving the food.
- I also engaged in working with other customer representatives to see that productivity increased during busy hours.
- It ensured the right and timely delivery of the customer's order.
- Had controlled stock accurately, as well as ensured the right merchandise positioned in the stores for visibility.
- Effectively addressed different customer-related issues quickly, increasing overall customer satisfaction.
- Mainly interacted with customers, responding to their queries and giving good information that improved satisfaction.
Event Planning and Coordination
Paragon Catering
08.2022 - 01.2024
- Coordinated catering service activity: arranging the menu, preparing the schedule, and contacting the client.
- Oversaw all aspects of event planning from start to finish including logistics coordination and vendor management.
- Managed the logistics of each walking event, including route planning, securing permits, and arranging transportation.
- Managed and developed lunch and dinner menus to the clients' needs and requirements.
- Custodian of clients' needs, he handled client calls and ensured he provided excellent service. Designed and customized menus based on client preferences and dietary needs.
- Served as the main point of contact for clients, delivering exceptional service and addressing inquiries.
Retail Associate
Fashion Store LULU market
01.2020 - 05.2022
- All the time, I helped the customers with the selection of the product, their queries, and suggestions, respectively.
- Preserved the order of merchandise within the store to ensure the shopping experience was pleasant.
- Managed the transactions properly, timely, and correctly handled the cash and credit sale figures.
- Empower team members to achieve their sales objectives while elevating client satisfaction to new heights. They work with the team members to achieve their sales objectives and improve the level of client satisfaction to overall satisfaction
Education
Bachelor of Science - Computer Science
Durham College Oshawa
01.2027
Skills
- Customer Service
- Event Planning
- Food Safety & Hygiene
- Time Management
- Teamwork
- Attention to Detail
- Sales Techniques
- Customer Relationship Management
- Strong Communication Skills
- excel, words, software development
- Strong problem-solving abilities
- Excellent interpersonal skills
- Flexible Schedule
- Sales and Marketing
AVAILABILITY
Every weekdays and anytime on the weekends
Language
Malay
Proficient (C2)
C2
English
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
French
Upper Intermediate (B2)
B2
Timeline
Part-Time Restaurant Staff, Team Member
LOCAL Public Eatery Liberty Village
06.2024 - 09.2024
Event Planning and Coordination
Paragon Catering
08.2022 - 01.2024
Retail Associate
Fashion Store LULU market
01.2020 - 05.2022
Bachelor of Science - Computer Science
Durham College Oshawa
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