Javoun Litchmore
Oshawa,ON
Summary
Confident and energetic customer service representative passionate about serving customers. Thrives in a challenging and fast-paced environment. Able to interact freely with customers and resolve issues quickly. I am looking for a rewarding position where I can serve customers and increase customer retention. Eager Production Operator looking for a challenging position in a respected organization that values excellent mechanical skills. Outstanding hand-eye coordination and an understanding of the teamwork that goes into ensuring an assembly line runs efficiently. Proficient in crane operations and equipment calibration.
Overview
4
4
years of professional experience
Work History
Baker
Tim Hortons
01.2025 - Current
- Prepare and bake a range of products such as donuts, muffins, croissants, and bread according to company recipes and standards.
- Follow food safety and sanitation procedures, including proper handling, labeling, and storage of ingredients and finished products.
- Maintain a clean and organized work area, including equipment, tools, and storage areas, and perform routine maintenance checks on baking equipment.
- Build rapport and trust with potential customers through face-to-face interaction, addressing their questions and concerns effectively.
- Assisted in inventory management, tracking ingredient levels to minimize waste.
Sales Representative
Nova-link Marketing
06.2024 - 07.2024
- Present and demonstrate products or services directly to potential customers, explaining features, benefits, and pricing.
- Identify and cultivate new sales opportunities by engaging with potential customers and collecting their contact information for follow-up.
- Conducted market research to identify new sales opportunities and trends.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed tailored sales presentations that effectively addressed client needs and concerns.
Material Handler
Geodis Logistics
09.2023 - 12.2023
- Locate materials and supplies by pulling and verifying items listed on production orders.
- Locate and pack materials for shipping.
- Operated warehouse equipment to efficiently move and manage inventory.
- Maintained organization of stock areas to enhance workflow efficiency.
- Coordinated with supervisors to identify opportunities for process improvements.
EMPLOYEE ENGAGEMENT REPRESENTATIVE
Hinduja Global Solutions
10.2021 - 12.2022
- Provide quality customer service to internal customers, resolve employee queries in a timely manner, Coordinate engagement activities.
- Created new member engagement strategies to increase customer loyalty.
- Researched and identified potential members for targeted campaigns.
- Developed relationships with key stakeholders to coordinate events and activities.
- Provided exemplary customer service to ensure members' satisfaction.
CUSTOMER SERVICE REPRESENTATIVE
Hinduja Global Solutions
07.2021 - 10.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Finance Business Diploma - undefined
Durham College
Oshawa, ON01.2026
High School Diploma -
Kingston College
Kingston Jamaica07.2018
Skills
- Materials Handling
- Quality Control
- Material Quality Inspection
- Operations Support
- Materials Management
- Continuous Improvement
- Active listener
- Equipment Monitoring
- Heavy Lifting
Availability
- Sunday - All day
- Monday - All day
- Tuesday - All day
- Wednesday -Evenings
- Thursday - Mornings
- Friday - Evening
- Saturday -All day
Timeline
Baker
Tim Hortons
01.2025 - Current
Sales Representative
Nova-link Marketing
06.2024 - 07.2024
Material Handler
Geodis Logistics
09.2023 - 12.2023
EMPLOYEE ENGAGEMENT REPRESENTATIVE
Hinduja Global Solutions
10.2021 - 12.2022
CUSTOMER SERVICE REPRESENTATIVE
Hinduja Global Solutions
07.2021 - 10.2021
Finance Business Diploma - undefined
Durham College
High School Diploma -
Kingston College
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