Joanna Huang
Vancouver,BC
Summary
Experienced leader and problem-solver passionate about improving efficiency and cutting costs. Skilled at juggling multiple projects with precision. Looking to leverage my education, knowledge, and people skills to grow in the fashion, community, and marketing sectors.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Activation Lead
Herschel Supply Co.
2024.02 - Current
- Enhanced community engagement through the organization of local events and partnerships with key stakeholders.
- Strengthened relationships with community partners through regular communication and collaboration on joint initiatives.
- Streamlined processes for event planning, leading to more efficient execution and improved attendee experiences.
- Facilitated cross-functional collaborations between marketing department and sales teams to ensure seamless execution of marketing initiatives.
Assistant Store Manager
Herschel Supply Co.
2023.06 - Current
- Tasked in operational responsibilities such as scheduling, closing payroll, and working with Shopify
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Found effective strategies to increase sales, KPI's and hit monthly targets
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Key Holder
Herschel Supply Co.
2021.11 - 2023.06
- Opened the Robson location.
- Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
- Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Key Holder
Prairie Records
2021.05 - 2021.08
- Enhanced customer satisfaction by providing personalized cannabis product recommendations based on individual needs and preferences.
- Maintained a clean, organized, and welcoming store environment for customers to comfortably explore various cannabis products.
- Assisted with inventory management, ensuring accurate stock levels and timely restocking of high-demand items.
- Contributed to increased sales revenue by staying informed about the latest industry trends and product offerings.
- Boosted customer loyalty through regular follow-ups, addressing inquiries or concerns promptly and professionally.
Key Holder
Momentum Clothing
2019.12 - 2021.08
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Assisted in styling photoshoots and content creation
- Used brand knowledge on various collections to curate a great customer experience.
- Was the team lead who managed our online website through Shopify.
- Prepared and submitted reports to keep management informed of sales activities and progress.
Assistant Manager
Congress Beer House
2018.02 - 2019.08
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Hostess/Host Supervisor
Congress Beer House
2017.12 - 2018.02
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
Global Fashion Marketing -
Blanche Macdonald
Vancouver, BC09.2022
High School Diploma -
Tommy Douglas Collegiate
Saskatoon, SK01.2018
Skills
- Solution-oriented
- Independent/able to take lead
- Team player
- Product and service knowledge
- Operations Management
- Reliable
References
References available upon request.
Languages
Chinese (Cantonese)
English
Certification
Serving It Right- 2021
Cannasell Certificate - 2021
Canada Sexual Harassment and Abusive Conduct Prevention for Supervisors- 2023
Timeline
Activation Lead
Herschel Supply Co.
2024.02 - Current
Assistant Store Manager
Herschel Supply Co.
2023.06 - Current
Key Holder
Herschel Supply Co.
2021.11 - 2023.06
Key Holder
Prairie Records
2021.05 - 2021.08
Key Holder
Momentum Clothing
2019.12 - 2021.08
Assistant Manager
Congress Beer House
2018.02 - 2019.08
Hostess/Host Supervisor
Congress Beer House
2017.12 - 2018.02
Global Fashion Marketing -
Blanche Macdonald
High School Diploma -
Tommy Douglas Collegiate
Serving It Right- 2021
Cannasell Certificate - 2021
Canada Sexual Harassment and Abusive Conduct Prevention for Supervisors- 2023
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