Jennilyn Hernandez Arceo
Vancouver,BC
Summary
Experienced hospitality professional with 15+ years in luxury hotel operations and customer service, specializing in guest relations, team leadership, front office management, and training. Demonstrated success in high-paced environments, including Fairmont, JW Marriott, and Four Seasons. Strong skills in payroll, administration, and property management systems like Opera.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Guest Relations Manager/Front Desk Agent (Part Time)
Fairmont Vancouver Airport
08.2024 - Current
Assistant Rooms Operations Manager
JW Marriott Parq
08.2024 - 03.2025
Guest Relations Manager
Fairmont Vancouver Airport
05.2023 - 08.2024
- Front Desk Agent / DESIGNATED TRAINER (09/21 - 05/2023)
Front Desk Agent
Exchange Hotel
08.2020 - 01.2023
- (Part Time)
Customer Service Specialist
Cruise Connections
09.2020 - 09.2021
Night Auditor
Four Seasons Hotel
03.2020 - 06.2020
Front Desk Supervisor
Four Seasons Hotel
02.2016 - 01.2020
- DESIGNATED TRAINER
Front Desk Supervisor
Podollan Inn & Spa
05.2013 - 02.2016
Guest Relations Officer
Regent (A Four Seasons Hotel)
02.2008 - 04.2013
Processing Executive
HSBC
03.2007 - 01.2008
Restaurant Supervisor
Hotel DuVin
09.2005 - 09.2006
F & B/Room Attendant
Majestic Hotel and Spa
03.2004 - 03.2005
Zone Manager
Terramedic Inc
08.2002 - 02.2004
Education
Bachelor of Arts - Communication Arts
St. Paul University
Manila Philippines03-1997
Skills
- Payroll
- Administration
- Billing
- Management
- Guest Services
- Cash Handling
- Marketing
- MS Office
- Opera
- Outlook
- Cloud
Certification
- Leadership Certification Fairmont Pacific Rim SEP 2023
- Train the Trainer Fairmont Vancouver Airport May 2022
- Designated Trainer Program Four Seasons, Vancouver FEB 2013
- Supervisory Development Program The Regent Singapore FEB 2010
LANGUAGES
English
Tagalog
Timeline
Guest Relations Manager/Front Desk Agent (Part Time)
Fairmont Vancouver Airport
08.2024 - Current
Assistant Rooms Operations Manager
JW Marriott Parq
08.2024 - 03.2025
Guest Relations Manager
Fairmont Vancouver Airport
05.2023 - 08.2024
Customer Service Specialist
Cruise Connections
09.2020 - 09.2021
Front Desk Agent
Exchange Hotel
08.2020 - 01.2023
Night Auditor
Four Seasons Hotel
03.2020 - 06.2020
Front Desk Supervisor
Four Seasons Hotel
02.2016 - 01.2020
Front Desk Supervisor
Podollan Inn & Spa
05.2013 - 02.2016
Guest Relations Officer
Regent (A Four Seasons Hotel)
02.2008 - 04.2013
Processing Executive
HSBC
03.2007 - 01.2008
Restaurant Supervisor
Hotel DuVin
09.2005 - 09.2006
F & B/Room Attendant
Majestic Hotel and Spa
03.2004 - 03.2005
Zone Manager
Terramedic Inc
08.2002 - 02.2004
Bachelor of Arts - Communication Arts
St. Paul University
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