Jaskeerat Singh
Brampton,Canada
Summary
Dedicated professional with 2+ years of experience in hospitality, Sales operations, and security. Proven track record of providing exceptional customer service, resolving queries, and ensuring seamless
operations in fast-paced environments. Possesses excellent communication, problem-solving, and leadership skills, with a strong passion for delivering top-notch service and quality products
Overview
2
2
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Front desk agent and Front desk Manager(Part-time)
Radisson Toronto Airport West
Mississauga, Ontario
05.2024 - Current
- Highest upsells to date.
- Best e mployee of the month badge twice.
- Managed incoming calls, ensuring professional service.
- Recording trail balance sheets and restaurants reports.
- Expert in handling finances .
- Never said 'NO' to the guest.
- Improved customer satisfaction by managing complaints effectively.
- Maintained a clean reception area to create a welcoming environment.
Front desk supervisor ( ON-CALL SHIFTS )
Parkinn by Radisson
Vaughan, Canada
05.2024 - Current
- Improved customer relations by handling complaints with professionalism and courtesy.
- Ensured hotel cleanliness to enhance the guest experience.
- Streamlined check-in process with efficient data management techniques.
- Organized staff schedules to ensure the smooth operation of front desk services.
Front desk manager
Radisson Toronto Airport West
Mississauga, Canada
01.2024 - 05.2024
- Had employee of the month badge twice in a year
- Broke record of most upsells in a single month. ( $4735)
- Handled many group check-ins in a single go without any issues.
- Organized front desk staff schedule for smooth operations.
- Professional in converting negative guest experience to positive experience.
- Optimized room inventory and maintained accurate records, contributing to a 15% increase in occupancy rates
Front desk Manager
Parkinn by Radisson
Vaughan, Ontario
01.2024 - 05.2024
- Made staff schedule for the week.
- Handled hotel and restaurant balance sheets and reports and prompted them to the manager.
- Ensured the safety and security of guests and the property during the night shift
- Participating in yield management meetings, and implementing Revenue Management strategies and practices.
- Paying attention to each and every details where hotel is lacking behind and reporting it to the manager.
Customer sales assistant
Zara
Toronto, Canada
01.2024 - 03.2024
- Enhanced customer engagement by offering product knowledge and advice.
- Managed stock level for effective store operation.
- Increased customer satisfaction with prompt complaint resolution.
- Assisted customers to make informed purchasing decisions.
Housekeeping Supervisor
Radisson Toronto Airport West
Mississauga, Canada
10.2023 - 01.2024
- Supervised a team of 10+ staff, ensured inspection across 100+ guest rooms , and achieved 4.5 stars in cleaning.
- Implemented a reward scheme for the staff to improve their performance.
- Trained new housekeeping staff, and had an employee of the month badge.
- Managed linen inventory , reducing waste and maintaining cost control
Laundry & Public Area Attendant
Radisson Toronto Airport West
Toronto, Canada
04.2023 - 10.2023
- Maintained laundry linens and staff uniforms.
- I handled entire hotel linens on my own.
- Negligible guest complaints regarding dirty linens.
- Also did public area cleaning si de by side.
Housekeeping and Maintenance
Radisson Toronto Airport West
Mississauga, Ontario
04.2023 - 10.2023
- Updated invoices with housekeeping and maintenance charges to maintain balances.
- Collaborated with housekeeping and maintenance to address the needs of guests.
- Managed maintenance data records and tracked operating information for onsite reference.
- Cleaned Rooms within the given time.
- Drafted and submitted maintenance reports to the supervisor.
- Washed laundry, made beds and completed other general housekeeping tasks.
- Assisted with basic housekeeping, maintaining clean and orderly environments.
Education
Diploma of Higher Education - Hospitality: Hotel and Resort Management
Fanshawe College
04.2023 - 11.2024
Skills
- Multitasking
- Team coordination
- Math Skills
- Conflict management
- Health and Safety regulations
- Patience and empathy
- Front office operations
- Concierge services
- Night audit
- Facility management
AVAILABILITY
Full Time.
Certification
- Worker Health and Safety Awareness
- Ministry of Labour, Training and Skills Development
- Guest Service in Hospitality and Tourism
- Guest Experiences
- Security License
- First Aid
- CPR
Timeline
Front desk agent and Front desk Manager(Part-time)
Radisson Toronto Airport West
05.2024 - Current
Front desk supervisor ( ON-CALL SHIFTS )
Parkinn by Radisson
05.2024 - Current
Front desk manager
Radisson Toronto Airport West
01.2024 - 05.2024
Front desk Manager
Parkinn by Radisson
01.2024 - 05.2024
Customer sales assistant
Zara
01.2024 - 03.2024
Housekeeping Supervisor
Radisson Toronto Airport West
10.2023 - 01.2024
Laundry & Public Area Attendant
Radisson Toronto Airport West
04.2023 - 10.2023
Housekeeping and Maintenance
Radisson Toronto Airport West
04.2023 - 10.2023
Diploma of Higher Education - Hospitality: Hotel and Resort Management
Fanshawe College
04.2023 - 11.2024
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