Shagun Thakur
Vancouver,Canada
Summary
Results-driven and dynamic retail management professional with over 6 years of experience in driving sales growth, enhancing customer experiences, and optimizing store operations. Proven track record in leading high-performing teams, executing impactful merchandising strategies, and ensuring seamless inventory management in fast-paced retail environments. Passionate about fashion and committed to delivering ex
ceptional customer service while aligning product offerings with market trends. Experienced in cross-functional collaboration, from buying and design to marketing and logistics, with a keen eye for trend forecasting and sales optimization. Eager to bring innovative ideas and operational expertise to a growing fashion start-up.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Logistics and Distribution Specialist / Operations Specialist
Herschel Supply Co.
Vancouver, Canada
02.2024 - Current
- Client and Stakeholder Communication: Acted as the primary liaison between internal departments (Sales, Ecommerce, Product, Marketing, Retail, and Finance) and external partners to ensure smooth product flow and meet client expectations
- Served as a point of contact for customer inquiries, ensuring timely resolution of issues related to orders and shipments
- Project and Account Management: Worked closely with the sales and product teams to adhere to production schedules and critical shipping deadlines, ensuring customer orders were processed and shipped on time
- Operational Coordination and Freight Forwarding: Coordinated with freight forwarders and international logistics teams to manage the shipping process and ensure on-time delivery of goods, both domestically and internationally
- Monitored freight charges and ensured cost-effective transportation solutions
- Inventory Management and Issue Resolution: Managed and resolved inventory discrepancies across multiple locations, working with operations, product, and factory teams to ensure accurate stock levels and seamless order fulfillment
- Promptly addressed inventory issues to avoid delays in customer orders
- Customer and Client Satisfaction: Ensured customer satisfaction by addressing inquiries and concerns related to order status, shipping timelines, and product availability
- Proactively identified potential issues and took necessary actions to resolve them before they affected clients
- Reporting and Documentation: Maintained accurate shipment tracking documents and inventory files, ensuring up-to-date records
- Prepared regular reports on inventory levels, order status, and any issues related to product delivery
- Cross-Department Collaboration: Supported cross-functional teams with sales order processing, product samples, and seasonal retail rollouts, ensuring product availability and operational efficiency
- Process Improvement: Continuously identified opportunities to streamline operational processes, enhancing efficiency and contributing to overall customer satisfaction and business objectives
Assistant Store Manager / Operations lead
Herschel Supply Co.
Vancouver, Canada
04.2023 - 02.2024
- Spearheaded a team of retail professionals, achieving a 20% increase in sales year-over-year through strategic planning and execution of marketing initiatives
- Developed and implemented comprehensive training programs to enhance product knowledge and customer service skills, resulting in a 30% improvement in customer satisfaction scores
- Managed store operations, including inventory control, merchandising, and loss prevention, ensuring compliance with company standards and best practices
- Collaborated with the HQ team to execute seasonal visual merchandising strategies that reflected brand identity and maximized customer engagement
- Cultivated a strong team culture through regular performance evaluations, coaching sessions, and team-building activities, leading to a 15% decrease in employee turnover
Store Manager
Plenty Stores Co.
Vancouver, BC
10.2021 - 04.2023
- Drove a 20% increase in sales year-over-year by developing and executing dynamic merchandising strategies that aligned with fashion trends, boosting customer engagement and conversions
- Managed all aspects of store operations, including inventory control, staff management, and customer service, ensuring a seamless shopping experience that met brand standards
- Led merchandising initiatives, creating visually captivating displays that highlighted seasonal collections, and improved foot traffic and sales performance.
- Trained and developed a high-performing team, resulting in a 15% decrease in employee turnover and a 30% increase in customer satisfaction scores
- Oversaw the implementation of targeted marketing campaigns and product promotions, working closely with HQ teams to align on seasonal rollouts and in-store visual displays
- Utilized strong analytical skills to forecast demand, optimize inventory levels, and ensure product availability, ensuring the right products were in stock at the right time
- Collaborated with the buying and product teams to ensure product assortments reflected current fashion trends and customer preferences, maintaining a competitive edge in the market
- Played a key role in streamlining store operations, identifying process improvements that contributed to operational efficiency and enhanced the overall customer experience
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Sales supervisor / Merchandising Lead
Columbia Sportswear
09.2019 - 10.2021
- Provided leadership and direction to a diverse team of supervisors and associates, fostering a positive teamwork environment focused on customer service excellence
- Assisted the Store Manager in interviewing, hiring, training, and coaching staff to enhance employee productivity and performance
- Executed plans to improve customer service, drive sales, and increase profitability, resulting in a significant boost in overall store performance
- Maintained appropriate inventory levels through effective replenishment, organization, and shrink control, ensuring alignment with sales goals
- Developed and implemented action plans to address issues related to store sales, safety, training, and personnel development
- Utilized Point of Sale (POS) systems and other in-store computerized systems to streamline operations and enhance customer interactions
- Demonstrated effective communication skills to exchange ideas and information with the store leadership team, associates, and customers
Assistant Coordinator
BM Aqua Pvt. Limited
Hyderabad, INDIA
03.2018 - 04.2019
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Provided administrative support to the team, including scheduling meetings and responding to emails.
- Reviewed project materials and reached out to stakeholders to obtain additional information.
- Researched and prepared reports required by management or governmental agencies.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Compiled data from multiple sources into concise documents for review by management.
Education
Certification -
Google Project Management
12.2024
Certification - QA Manual Software Testing
MS Global Institute
08.2023
Associate Degree - Business Management
Langara College
Vancouver, BC08.2021
Diploma - Microsoft Office with TallyGST
Nice Computers
Hoshiarpur, IN11.2018
Skills
- Quality assurance
- Software testing
- Data analysis
- Inventory management
- Project management
- Team leadership experience
- Operational efficiency
- Retail sales analysis
Certification
- Microsoft Office
- QA manual tester
- OFA level 1- First Aid
- Google Ads certified
- Social Service Worker - India
- IELTS (English Language Test)
- Google Project Management
Timeline
Logistics and Distribution Specialist / Operations Specialist
Herschel Supply Co.
02.2024 - Current
Assistant Store Manager / Operations lead
Herschel Supply Co.
04.2023 - 02.2024
Store Manager
Plenty Stores Co.
10.2021 - 04.2023
Sales supervisor / Merchandising Lead
Columbia Sportswear
09.2019 - 10.2021
Assistant Coordinator
BM Aqua Pvt. Limited
03.2018 - 04.2019
Certification -
Google Project Management
Certification - QA Manual Software Testing
MS Global Institute
Associate Degree - Business Management
Langara College
Diploma - Microsoft Office with TallyGST
Nice Computers
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