Joana Abbruzzese

• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Directed sales support staff in administrative tasks to help sales reps close deals.
• Built relationships with customers and community to establish long-term business growth.
• Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.

• Flexibly worked evenings and weekends to maintain proper spa coverage.
• Provided clients with knowledge of all cosmetic services being provided.
• Advised clients on proper home-care regimens.
• Fostered friendly, warm, and exceptional customer experience.
• Educated patients on treatment options.
• Sterilized equipment for patient treatments.
• Stocked treatment rooms with proper supplies.
• Recommended retail products for at-home use.
• Assessed condition of clients' skin in order to make recommendations to improve skin quality.
• Developed customized facial treatments for individual clients to address specific skin care needs.
• Performed special anti-oxidant, acne, and microdermabrasion facial services.
• Gained knowledge of facial massage techniques and skin care product ingredients.
• Executed laser hair removal and microdermabrasion procedures.
• Created repeat business by developing long-term relationships with regular customers.

• Perform up to one hour full facials including modalities such as high frequency, and galvanic current
• Educated on european facial massage, pressure point facial massage, body massage and wrap
• Advanced education on waxing of legs, arms, underarms, back, chest, full body
• Highly experienced performing oxygeneo and microdermabrasion of face, back and chest
• Experienced in chemical peels, and laser hair removal.

Calculated and mixed chemical developer, stop bath and fixer chemicals to develop reels.

• Assessed customer needs and examined order contents to identify processing requirements and timelines.
• Utilized software perform photo editing, retouching and restoration.
• Handled negative and photo processing, typically exceeding 5000 prints per week.
• Implemented time-saving methods, which enabled photo lab to run more efficiently.
• Managed photo lab inventory, placing orders for toner, ink and paper when supplies were low.
• Provided high level of assistance to customers regarding special photo projects.
• Performed opening and closing procedures to keep operations running smoothly.
• Maintained lab printers and processing equipment, ensuring proper functioning for each shift.
• Adhered to procedures regarding proper storage and disposal of photographic chemicals and solutions.
• Used inkjet printer, canvas and metal prints and mat boards to print and mount images.

• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to effectively build rapport and lasting relationships.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Solved customer challenges by offering relevant products and services.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Generated new sales leads to achieve and exceed monthly sales goals.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.
• Developed and managed department budget to monitor financial performance and minimize expenses.
• Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.