Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Open To Work

JACK MANCHISI

Woodbridge,Canada

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

IT Service/Warehouse ManagerIT Services ManagerCustomer Service RepresentativeSales Manager

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Woodbridge, Canada, CA
Open to relocation: Yes

Salary Range

$65000/yr - $200000/yr

Important To Me

Flexible work hoursStock Options / Equity / Profit SharingWork from home optionWork-life balanceCareer advancementPaid time off

Summary

Dynamic IT Services Manager with a proven track record at MBI Services Inc, excelling in hardware and software repair while fostering effective communication and collaboration. Successfully led logistics for client refresh projects, enhancing operational efficiency and minimizing downtime. Adept at problem-solving and delivering customer-centric solutions in fast-paced environments.

Overview

32
32
years of professional experience
1
1
Certification

Work History

IT Service/Warehouse Manager

Max Computers Inc
01.2024 - Current
  • Coordinated logistics activities within the warehouse to optimize workflow and inventory management.
  • Prepared detailed electronic documentation on product condition, outlining strategy and cost to maximize profitability for clients.
  • Audited computer systems off-lease returns to analyze value and identify strategic repairs for resale.
  • Processed equipment returns for resale and redeployment, aligning with client requirements.

IT Services Manager

MBI Services Inc
01.2003 - 01.2024
  • Led customer refresh project on-site, coordinating logistics and resources.
  • Completed clients' remote office requirements across Canada.
  • Maintained, analyzed, troubleshot, and repaired computer systems, hardware, and peripherals to ensure operational efficiency.
  • Document, maintain, upgrade or replace hardware and software systems.
  • Support and maintain user account information including rights, security and systems groups.
  • Trained employees to identify, analyze, and repair product failures, managing orders and part replacements to minimize downtime.
  • Determine and recommend which products or services best fit the customers' needs.
  • Managed warehouse inventory, overseeing equipment logistics to optimize resource allocation and asset tracking.

Mr.Micro

EDS innovations/Nexinnovations
01.1999 - 01.2002
  • acquired as dedicated onsite technician for EDS break/fix (400+ users) for all hardware services including IT communications room and desktop support services for company Salesforce 30+ user accounts
  • Managed daily operational tasks, ensuring efficient workflow and effective service delivery.
  • Proposed innovative ideas and solutions that improved team collaboration and project outcomes.
  • Collaborated with diverse coworkers to achieve project goals and resolve product-related issues.

Hardware Break/fix Tech

Getronics Canada Inc.
01.1998 - 01.1999
  • Diagnosed and resolved hardware and software issues efficiently.
  • Supported 400+ users at EDS of Canada by resolving DELL/HP warranty and non-warranty issues.
  • Operated and maintained technical equipment for optimal performance.
  • Collaborated with team members to enhance workflow processes.

Field Technician

Wang Canada
01.1996 - 01.1998
  • Led technical tasks in system refresh projects, ensuring timely upgrades and minimal disruption to client services.
  • Diagnosed technical issues and performed necessary repairs on-site.
  • Maintained printers, desktops, and servers for diverse customers across GTA, providing SDM and after-hours support to ensure operational continuity.
  • Installed and maintained equipment at various customer locations.
  • Conducted routine inspections to ensure operational efficiency of systems.

Bench Engineering Technician

Systech Retail Systems
01.1994 - 01.1996
  • Perform intermediate-to-advanced hardware break-fix services on PCs, laptops, network printers, and servers, etc. Outcomes should be the completion of calls assigned using the minimum time and least number of parts required
  • Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc
  • Perform intermediate-to-advanced desk-side support services installing and troubleshooting hardware, software, and network related issues
  • Executed bench repairs and maintenance for faulty equipment.
  • Provided 2nd level Help Desk support, diagnosing issues and resolving escalations effectively.
  • Respond/update/close calls from National Dispatch/Call Management Center
  • Communicated with customers to diagnose problems and establish estimated time of arrival and parts requirements.
  • Executed LAN and internetworking tasks to enhance connectivity.
  • Managed difficult situations while interacting with customers positively, ensuring a satisfactory experience.
  • Intermediate understanding of Network and infrastructure for Small to Medium Business - management and operations of existing and configuring network equipment
  • Complete technical training as identified and outlined by the Service Delivery Manager
  • Must be able to update and manage documentation and administration of calls efficiently
  • Provide desk side support services beyond break and fix services when required

Education

Electronics Engineering Technician - Honors

DeVry Institute of Technology
2201 Finch Ave West
01-1994

Industrial Electronics -

Humber College
205 Humber College Blvd, Etobicoke, ON M9W 5L7
01-1990

Skills

  • Network troubleshooting
  • Tech repair
  • Workstation setup
  • Windows OS
  • Problem solving
  • Customer service
  • Collaboration
  • Multitasking
  • Communication

Certification

  • Electronics Engineering Diploma
  • CompTIA +

Timeline

IT Service/Warehouse Manager

Max Computers Inc
01.2024 - Current

IT Services Manager

MBI Services Inc
01.2003 - 01.2024

Mr.Micro

EDS innovations/Nexinnovations
01.1999 - 01.2002

Hardware Break/fix Tech

Getronics Canada Inc.
01.1998 - 01.1999

Field Technician

Wang Canada
01.1996 - 01.1998

Bench Engineering Technician

Systech Retail Systems
01.1994 - 01.1996

Electronics Engineering Technician - Honors

DeVry Institute of Technology

Industrial Electronics -

Humber College

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JACK MANCHISI