MAYANK SHARMA
Woodbridge,ON
Summary
Experienced Customer Service Professional with a proven track record at Chalo Freshco and RONA. At Chalo Freshco, I delivered outstanding service, managed transactions, and promoted store initiatives in a busy grocery environment. At RONA, as a Lead Hand, I combined customer service with supervisory duties, guiding staff, resolving complex issues, and maintaining high store standards. Skilled in enhancing customer satisfaction, driving sales, and supporting team operations.
Overview
3
3
years of professional experience
Work History
Customer Service Sales Representative
Rona
12.2022 - Current
- Delivered Outstanding Service: Engaged with customers to understand their needs and provide tailored advice on a wide range of home improvement products, from basic hardware to complete kitchen solutions.
- Managed Sales Transactions: Executed transactions with accuracy and efficiency, including handling cash, credit payments, and processing returns and exchanges. Ensured a smooth checkout process and maintained up-to-date transaction records.
- Resolved Complex Issues: Addressed and resolved customer complaints and complex issues, utilizing advanced problem-solving skills to enhance customer satisfaction and maintain positive relationships.
- Coordinated Store Operations: Assisted in managing store operations, including organizing merchandise, restocking shelves, and ensuring that product displays were well-maintained and appealing.
Customer Service Representative
Chalo Freshco
10.2021 - 11.2022
- Provided Exceptional Service: Delivered top-notch customer service in a fast-paced retail environment specializing in fresh groceries and household products. Assisted customers with inquiries, provided product information, and ensured a positive shopping experience.
- Handled Transactions: Efficiently processed customer transactions using point-of-sale systems, managed cash and credit payments, and handled returns and exchanges while maintaining accurate records.
- Addressed Customer Concerns: Managed and resolved customer complaints and issues promptly and professionally, ensuring customer satisfaction and fostering repeat business.
- Product Knowledge: Offered expert advice on a wide range of fresh produce, groceries, and household items. Assisted customers in locating products and provided recommendations based on their needs.
- Enhanced Customer Experience: Implemented customer feedback to improve service delivery and overall store operations. Engaged with customers to build rapport and enhance their shopping experience.
Education
Associate of Arts - BUSINESS
Seneca College of Applied Arts And Technology
North York, ON03.2023
Skills
- Goal-Oriented
- Incoming Call Management
- Customer Complaint Resolution
- Customer Needs Assessment
Languages
English
Full Professional
Timeline
Customer Service Sales Representative
Rona
12.2022 - Current
Customer Service Representative
Chalo Freshco
10.2021 - 11.2022
Associate of Arts - BUSINESS
Seneca College of Applied Arts And Technology
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