BABALREET KAUR
Woodbridge,ON
Summary
Energetically driven and detail-oriented with a proven track record of streamlining office operations and elevating customer service standards. Demonstrated excellence during tenure at Sapphire Lighting and Service Ontario. Natural talent for complaint handling and high level of proficiency in data entry have significantly enhanced client satisfaction and operational efficiency. Collaborative spirit and strong work ethic pivotal in fostering team success and achieving organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Service Ontario
06.2024 - Current
- Greets customers and determines the nature and scope of their inquiries; provides information and clarification in response to verbal inquiries and requests for information, including types of services available, fees for services and eligibility requirements, maintaining a high level of professionalism and quality service
- Provides interpretation of guidelines, directives and procedures related to products, programs and services
- Responds to written inquiries regarding various matters
- Directs customers to program areas, ministries, other government jurisdictions, agencies and associations, when necessary
Supervisor
Sapphire Lighting
06.2022 - 02.2024
- - Generated invoices, proofread correspondence, and managed office documentation to ensure accuracy and professionalism
- - Directed inquiries and relayed messages effectively, maintaining a welcoming and organized office environment
- - Established and optimized office procedures, including inventory management and supply ordering
- - Implemented and managed both manual and computerized filing systems for efficient data organization
Customer Service Representative
UNIQLO
01.2023 - 12.2023
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Team Member
McDonald’s
09.2021 - 12.2022
- - Delivered exceptional customer service by greeting customers, taking orders, and maintaining a clean and organized work area
- - Followed operational procedures to prepare and serve products efficiently, ensuring customer satisfaction
Customer Service Cashier
Fruiticana
11.2020 - 08.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
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S.B.R.S. Gurukul High School
Business Marketing
Canadore College
09.2021
Personal Support worker
St. Clair College
05.2020
Skills
- Dedicated administrative professional with a proven track record of efficiently managing office operations and providing exceptional customer service Skilled in administrative tasks, including invoicing, correspondence management, and office supply maintenance Proficient in both manual and computerized information filing systems Excellent interpersonal skills with a commitment to maintaining positive relationships with clients and colleagues
- Goal-oriented mindset
- Complaint Handling
- Workflow Management
- Customer satisfaction measurement
- Dispute Mediation
- Service recovery
- Excellent Communication
- Customer Service
- Strong Work Ethic
- Team Collaboration
- Multitasking and Organization
- Computer Skills
- Listening Skills
- Attention to Detail
- Records Management
- Data Entry
- Conflict Resolution
Languages
Punjabi Native
Hindi Native
English Fluent
Certification
Standard First Aid and CPR/AED level A and C
Timeline
Customer Service Representative
Service Ontario
06.2024 - Current
Customer Service Representative
UNIQLO
01.2023 - 12.2023
Supervisor
Sapphire Lighting
06.2022 - 02.2024
Team Member
McDonald’s
09.2021 - 12.2022
Customer Service Cashier
Fruiticana
11.2020 - 08.2021
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S.B.R.S. Gurukul High School
Personal Support worker
St. Clair College
Business Marketing
Canadore College
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