Jie Owen
Toronto,ON
Summary
An adaptable and respectful individual, who takes great pride in their work. Self-motivated, communicates well, and can form working relationships quickly with a wide range of people. Possesses strong analytical and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Relief Community Shelter Worker
Homes First Society
05.2024 - Current
- Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.
- Streamlined intake process, effectively assessing new clients'' needs and determining appropriate resources.
- Contributed to the establishment of a supportive and inclusive atmosphere within the shelter through active listening and empathetic engagement with clients.
- Addressed crisis situations with sensitivity, utilizing conflict resolution skills to maintain a safe environment for all parties involved.
Business Development
Aponye (U) Ltd
03.2020 - 10.2022
- Market research and analysis helped identify growth opportunities by understanding market trends, customer needs, and competition
- Expanding grain sales channels included exploring direct-to-consumer models, retail partnerships, and exports, while innovation and product diversification drove new offerings and productivity
- Strategic partnerships with suppliers and distributors strengthened the supply chain, and brand building b creating a strong identity
- Financial planning supported growth through efficient budgeting and securing funding
- Networking at industry events fostered valuable connections and improved operational efficiency through technology and data-driven decisions that reduced costs
- Finally, sustainability and CSR initiatives enhanced the business's reputation and met consumer demand for ethical and eco-friendly practices
National Account Manager
Liquid Intelligent Technologies
07.2021 - 08.2022
- Sales Management and Strategy involved developing and executing plans to achieve sales targets, drive revenue, and expand market share
- Team Leadership and Supervision focusing on guiding, motivating, and monitoring team performance to ensure goals are met
- Client Service Oversight ensuring exceptional customer service by addressing issues and ensuring satisfaction
- Training and Development focusing on enhancing team skills through ongoing learning and professional growth
- Operational and Administrative Duties include managing day-to-day operations, scheduling, and maintaining records
- Reporting and Analysis track performance metrics and provide insights for decision-making
- Problem Solving and Conflict Resolution addressing team challenges, customer complaints, and operational issues
- Fostering Team Culture and Motivation ensuring a positive work environment, promoting collaboration and high morale
- Adherence to Company Policies and Compliance ensuring that the team follows company guidelines, industry regulations, and legal requirements
Retail Territory Manager
Total
07.2015 - 02.2020
- Sales strategy and execution in oil and gas territory management involved developing plans to meet monthly revenue targets of $2.5M, identifying new opportunities, and adapting tactics based on competitor activity
- Building strong, long-term relationships with key clients, negotiating competitive contracts, and addressing customer needs central to customer relationship management
- Market analysis helping identify growth opportunities by assessing trends, customer behavior, and regulatory shifts
- Coordinating with logistics and operations ensuring timely product delivery and inventory management, while sales reporting and performance monitoring, tracking progress and inform adjustments
- Ongoing training and development of sales staff, along with adherence to compliance, safety protocols, and sustainability initiatives, supporting business growth while maintaining regulatory and ethical standards
Key Account Relationship Manager
Rift Valley Railways
10.2013 - 06.2015
- Relationship management in rail freight focused on building strong, long-term connections with customers, service providers, and internal teams to ensure efficient and reliable freight operations
- It involved understanding customer needs, negotiating favorable contracts, and fostering collaboration with rail operators and logistics partners to optimize delivery schedules, manage costs, and resolve issues
- Effective communication, transparency through data-sharing, and regular performance monitoring helped maintain service quality and customer satisfaction
- By proactively addressing problems, seeking continuous improvement, and adapting to market demands, enhance operational efficiency, and ensure long-term business success
Graduate Trainee
OLA Energy Kenya
06.2012 - 09.2013
- As a Sales and Marketing Graduate Trainee in the oil and gas downstream sector, I was typically involved in a development program that provided hands-on experience in sales, marketing, and customer relationship management
- As a trainee, I assisted in strategy development, market analysis, and customer engagement to drive sales of refined petroleum products
- My responsibilities included supporting branding, digital marketing, and promotional campaigns, as well as tracking sales performance and preparing reports
- The role also offered exposure to cross-functional teams, helping ensure alignment with operations and logistics
- I gained product knowledge, industry insights, and essential sales skills, ultimately preparing for a full-time role in driving business growth and client satisfaction in the downstream oil and gas market
Education
Dip. Supply Chain And Operations
Durham College
Oshawa05.2025
MBA - International Business Management
Nkumba University
Kampala, Uganda07-2016
Bachelor's Degree - Bsc Marketing
Makerere University
Kampala, Uganda05.2012
High School Diploma -
St Lawrence Citizens High School
Kampala, Uganda12.2008
High School - Mathematics, English, Geography, Biology, Commerce
London College Of St. Lawrence
10.2006
Skills
- Market research, forecasting, and analysis
- Client relationship management
- Pricing analysis
- Teamwork and collaboration
- Effective communication
- Relationship building
- Project management
Websites
Certification
- Microsoft Office Specialist: Excel Associate (Microsoft 365 Apps)
- Digital Marketing Foundations
- Purchasing Foundations
- International Logistics
- Sales Forecasting
- Supply Chain Foundations: Risk and Resilience
- Supply Chail Foundations: Supplier Development and Diversity
Languages
English
Full Professional
Awards
- Durham College Honor Roll 2024
- The Fresh Connection Business Simulation Game
- Liquified Petroleum Gas (LPG) Training Course, Nairobi-Kenya
- Oil & Gas Training, Addis Ababa
- Stick to Business Basics TM Training, Mombasa-Kenya
Timeline
Relief Community Shelter Worker
Homes First Society
05.2024 - Current
National Account Manager
Liquid Intelligent Technologies
07.2021 - 08.2022
Business Development
Aponye (U) Ltd
03.2020 - 10.2022
Retail Territory Manager
Total
07.2015 - 02.2020
Key Account Relationship Manager
Rift Valley Railways
10.2013 - 06.2015
Graduate Trainee
OLA Energy Kenya
06.2012 - 09.2013
High School - Mathematics, English, Geography, Biology, Commerce
London College Of St. Lawrence
Dip. Supply Chain And Operations
Durham College
MBA - International Business Management
Nkumba University
Bachelor's Degree - Bsc Marketing
Makerere University
High School Diploma -
St Lawrence Citizens High School
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