Seasoned Supervisor with history of effectively managing teams and overseeing operations. Skilled in identifying areas for improvement, implementing new processes, and fostering staff development. Strengths include problem-solving abilities, strong leadership skills, and communication capabilities. Previous roles demonstrate significant positive impacts on workflow efficiency and team productivity.
Overview
6
6
years of professional experience
Work History
Sales Record Supervsior
Homes First Society
Toronto, Ontario
01.2022 - Current
Trained new employees on company policies, job duties, and performance expectations.
Prepared and presented reports on team performance, challenges, and achievements to senior management.
Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
Monitored employee attendance, addressing any punctuality or absenteeism issues.
Managed budget for department, ensuring all expenses stayed within allocated funds.
Negotiated with vendors and suppliers to secure advantageous terms and pricing.
Oversaw inventory management, ensuring adequate stock levels and reducing waste.
Coordinated with other department supervisors to ensure smooth workflow and project alignment.
Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Provided guidance and direction to subordinates regarding job duties and responsibilities.
Monitored employee productivity levels on a regular basis to identify areas of improvement.
Administrative Assistant
Salvation Army
Toronto, Ontario
06.2021 - 12.2021
Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Entered data into spreadsheets using Microsoft Excel or other similar programs.
Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Ensured efficient operation of office equipment such as printers, copiers and fax machines.
Facilitated communication between different departments within the organization.
Compiled data from various sources into organized reports for review by management team.
Receptionist
Risk Out technologies LTD
Lagos, Nigeria
08.2020 - 05.2021
Updated daily log book with information about visitors entering the premises.
Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Greeted visitors and provided them with assistance.
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Monitored office supplies inventory and placed orders when necessary.
Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Scheduled appointments for clients, customers, and other visitors.
Provided excellent customer service at all times while interacting with both internal and external customers.
Maintained a neat reception area by organizing materials and tidying up furniture.
Coordinated with vendors for repairs and maintenance of office equipment.
Scheduled and confirmed appointments and meetings for management team.
Updated and recorded customer or client information to maintain accounts.
Secretary
The federal polytechnic, Ilaro
Ogunstate, Nigeria
05.2018 - 07.2020
Answered incoming phone calls, responded to inquiries and transferred calls as needed.
Performed data entry into computer systems; ensured accuracy of all entered information.
Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
Provided assistance with onboarding new employees by preparing orientation materials.
Provided administrative support to the Office Manager and other staff members.
Organized and maintained filing systems for important documents.
Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
Proofread documents before submission; corrected any errors found in grammar or punctuation.
Sorted mail and distributed it to appropriate personnel or departments within the organization.
Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
Education
Post Graduate Diploma - Global Business Mangement
Centennial College of Applied Arts And Technology
Scarborough, ON
01-2024
Bachelor of Science - Marketing And Business Management
The Federal Polytechnic Ilaro
Ogunstate, Nigeria
01-2014
Skills
MS Word, Excel, and Outlook
Negotiation Tactics
Excellent written and verbal communication skills
Strong interpersonal skills
Attention to Detail
Customer Service
Ability to work in a fast paced environment
References
References available upon request.
Timeline
Sales Record Supervsior
Homes First Society
01.2022 - Current
Administrative Assistant
Salvation Army
06.2021 - 12.2021
Receptionist
Risk Out technologies LTD
08.2020 - 05.2021
Secretary
The federal polytechnic, Ilaro
05.2018 - 07.2020
Post Graduate Diploma - Global Business Mangement
Centennial College of Applied Arts And Technology
Bachelor of Science - Marketing And Business Management
The Federal Polytechnic Ilaro
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