Overview
Work History
Education
Skills
Certification
Volunteer Experience
Languages
Timeline
Generic

Jie Chen

Cochenour,Ontario

Overview

14
14
years of professional experience
1
1
Certification

Work History

Client Service Representative Part Time

CIBC
11.2024 - Current
  • Maintain accurate record-keeping with proactive attention to client information updates.
  • Process a variety of transactions including deposits, withdraws, bill payments, check cashing, foreign money notes transactions.
  • Coordinate with operations staff to resolve service problems and boost client satisfaction.
  • Help customers with positive attitude and focus on customer satisfaction.
  • Utilize active listening skills to identify customer needs and provide appropriate solutions.

Educational Assistant

Red Lake District High School
09.2021 - 11.2024
  • Tutoring mathematics to individuals to improve their math grades and skills
  • Assisting students in classroom with their mathematics learning
  • Engaging with students to create an inclusive and inspiring learning environment
  • Communicating to teachers about students’ learning progress
  • Helping teachers manage classroom and encouraging positive behaviors
  • Supervising students of Co-op programs to gain working knowledge and skills
  • Supporting high-needs students to meet their academic and daily needs
  • Working with teachers to write Individual Education Plan to improve students’ learning ability
  • Supporting students with mental health needs to promote their desire to learn
  • Handling sensitive information and maintaining confidentiality
  • Covering coworker’s duties in emergency situations
  • Performing On-call duties to assist coworkers in completing tasks

Information Technician

Yorkton Public Library
06.2019 - 11.2019
  • Assisted clients in accessing reading materials and resources
  • Trained library users how to navigate the internal online system for databases
  • Answered to clients’ inquiries and registered patrons
  • Helped patrons with their basic computer skills
  • Organized and prepared library materials
  • Performed the opening and closing duties

Administrative Assistant

Columbia New York
09.2010 - 06.2012
  • Managed files and documented meeting plans
  • Organized database and entered statistic data
  • Answered phone calls for academic inquiries
  • Provided information to students by answering general questions
  • Purchased office supplies and managed stock room inventory
  • Implemented administrative duties including: filing, copying, binding, scanning etc

Education

Bachelor of Arts in Psychology -

Athabasca University
Alberta
09.2026

Bachelor of Arts in English -

Georgia Southern University
Savannah, USA
12.2009

Skills

  • Excellent Communication Verbally and in Writing
  • Attention to Detail
  • Critical Thinking
  • Data Analysis
  • Team Player
  • Adapting to Change

Certification

  • Accelerated Accounting Quick Book
  • Behaviour Management Systems Training Certificate
  • Emergency First AidCPR C
  • Food Handling Certificate
  • Malware and Social Engineering
  • Understanding and Supporting Students with Autism Course

Volunteer Experience

Interpreter (English/Mandarin), 07/07, 12/09, American Red Cross, Savannah, United States

Languages

English
Full Professional
Mandarin
Native or Bilingual

Timeline

Client Service Representative Part Time

CIBC
11.2024 - Current

Educational Assistant

Red Lake District High School
09.2021 - 11.2024

Information Technician

Yorkton Public Library
06.2019 - 11.2019

Administrative Assistant

Columbia New York
09.2010 - 06.2012
  • Accelerated Accounting Quick Book
  • Behaviour Management Systems Training Certificate
  • Emergency First AidCPR C
  • Food Handling Certificate
  • Malware and Social Engineering
  • Understanding and Supporting Students with Autism Course

Bachelor of Arts in Psychology -

Athabasca University

Bachelor of Arts in English -

Georgia Southern University

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Jie Chen