Marie Joanna Deborah Tombe Alfred
Saint-Polycarpe,QC
Summary
Dynamic Credit Specialist with a proven track record at CIBC, excelling in credit analysis and risk assessment. Enhanced operational efficiency by streamlining loan processing, significantly reducing turnaround times. Skilled in effective communication and documentation review, fostering customer satisfaction through tailored payment solutions and clear credit decision explanations.
Overview
10
10
years of professional experience
Work History
Credit Specialist
CIBC
02.2024 - Current
- Analyzed credit applications to assess risk and determine eligibility for lending products.
- Collaborated with clients to gather financial documentation and clarify application details.
- Reviewed account history to ensure compliance with lending policies and regulations.
- Communicated credit decisions effectively to clients, providing clear explanations of terms.
- Enhanced operational efficiency by streamlining the loan processing workflow and reducing turnaround times.
- Increased customer satisfaction, resolving disputes and offering payment solutions tailored to individual needs.
Financial Services Representative
CIBC
03.2016 - 02.2024
- Analyzed credit applications to assess risk and determine eligibility for lending products.
- Collaborated with clients to gather financial documentation and clarify application details.
- Reviewed account history to ensure compliance with lending policies and regulations.
- Communicated credit decisions effectively to clients, providing clear explanations of terms.
- Enhanced operational efficiency by streamlining the loan processing workflow and reducing turnaround times.
- Increased customer satisfaction, resolving disputes and offering payment solutions tailored to individual needs.
Education
High School Diploma - Accounting
Higher School Certificate
Mauritius10.2005
Skills
- Telephone and email etiquette
- Effective communication
- Documentation review
- Credit analysis
- Loan application processing
- Credit advising
- Customer records analysis
- Banking regulations
- Credit decision making
- Risk assessment
Languages
English
Full Professional
French
Full Professional
Timeline
Credit Specialist
CIBC
02.2024 - Current
Financial Services Representative
CIBC
03.2016 - 02.2024
High School Diploma - Accounting
Higher School Certificate