Jestina Samuel
Food Service Supervisor
Sydney,NS
Summary
Results-driven Food Service Supervisor with over 4 years of experience in managing high-volume food service operations, leading teams to achieve exceptional customer satisfaction and driving business growth through effective cost control and inventory management.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Food Service Supervisor
McDonald's
10.2019 - Current
- Completed a Food Handler Certificate which is recognized across Canada and accepted by all health departments
- Supervised and trained employees, leading to improvement in service efficiency and a significant boost in customer satisfaction.
- Optimized inventory and supply chain processes, reducing food shortages and cutting costs.
- Delivered fast and friendly customer service, leading to increase in repeat customers and positive feedback.
- Accurately processed daily transactions, maintaining a 0% error rate, and improving cash flow management.
Customer Service Representative
Concentrix, Humana
11.2022 - 01.2023
- Provided exceptional customer support to Humana clients, resolving inquiries and issues related to healthcare plans, billing, and benefits with satisfaction.
- Managed and resolved a high volume of customer complaints and issues, reducing escalations through effective problem-solving and communication.
- Contributed to process improvements by identifying common customer pain points and suggesting changes that enhanced the customer experience.
- Ensured adherence to HIPAA regulations and company policies, maintaining the confidentiality and integrity of sensitive client information.
Sales Representative
HYUNDAI MOTORS COMPANY
05.2018 - 02.2019
- Cultivated strong relationships with clients, resulting in a increase in customer retention and repeat business.
- Effectively resolved customer issues, enhancing satisfaction and reducing complaints.
- Provided comprehensive product details, contributing to informed purchasing decisions and increased sales.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Education
Post-Baccaleurate Diploma - Business Management
Cape Breton University
Sydney, NS05.2021
BBA -
St. Thomas College
Kerala, India04.2018
Skills
Customer Service and Support
Team Leadership and Training
Compliance and Confidentiality
Technical Proficiency
Quality Control and Assurance
Certification
CSA INTERMEDIATE/STANDARD WORKPLACE FIRST AID WITH CPR and AED, 05/01/22, Present
Additional Information
- National Service Scheme, India (2015-2018)
- Hospice Volunteer- An Cala Palliative Care Unit, Cape Breton Regional Hospital (currently)
Personal Information
Willing To Relocate: Anywhere
Languages
English
Full Professional
Timeline
Customer Service Representative
Concentrix, Humana
11.2022 - 01.2023
Food Service Supervisor
McDonald's
10.2019 - Current
Sales Representative
HYUNDAI MOTORS COMPANY
05.2018 - 02.2019
Post-Baccaleurate Diploma - Business Management
Cape Breton University
BBA -
St. Thomas College
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