Pawandeep Sidhu
Airdrie,Alberta
Summary
Dedicated and customer-focused professional with over 5 years of leadership experience in fast-paced service environments. Proven ability to handle cash transactions, resolve customer concerns, supervise teams, and maintain high service standards. Seeking to leverage strong communication, problem-solving, and organizational skills in a Customer Service Associate role within the banking sector.
Background includes inventory management, sales leadership and recordkeeping. Organized and forward-thinking food service professional with a flexible and motivational management style.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
Wendy’s
Olds, Alberta
04.2023 - Current
- Lead and motivate team members in a high-volume environment
- Handle cash transactions and reconcile daily sales
- Address customer inquiries and complaints with professionalism
- Ensure operational efficiency and adherence to company policies
- Train new employees on customer service standards and procedures
Food Service Supervisor
Booster Juice
Maple Ridge, BC
11.2018 - 03.2023
- Supervised and trained team members to ensure excellent customer service
- Managed daily cash handling and balanced registers
- Resolved customer concerns professionally and efficiently
- Maintained inventory and ensured compliance with health and safety standards
- Assisted in scheduling and team coordination
Education
General Arts and Science Diploma - undefined
St. Lawrence College of Applied Arts and Technology
12.2020
Skills
Strong customer service and relationship-building skills
Cash handling and transaction accuracy
Leadership and team supervision
Conflict resolution and negotiation skills
Excellent verbal and written communication
Time management and multitasking
Problem-solving and decision-making
Cross-functional collaboration
Inbound customer service
Complaint handling and Problem resolution
Relationship building with customers
Payment processin
First call resolution
Product knowledge
Order processing
Appointment scheduling
Documentation and reporting
Billing coordination
Product education
Brand representation
Custom order management
Project management
Time management
Decision trees
Multitasking and organization
Empathy and patience
Active listening
Adaptability and flexibility
Verbal and written communication
Decision-making
Email communication
Phone etiquette
Task prioritization
Technical troubleshooting
Quality assurance
Cultural awareness
Stress management
Issue escalation
Senior leadership support
Claims monitoring
Email correspondence
Call handling
Punctuality and reliability
Point-of-sale system
Contract negotiation expertise
Issue follow up
Security verification
Computer skills
Teamwork and collaboration
Microsoft office
Understanding customer needs
Calm and professional under pressure
Work prioritization
Issue and complaint resolution
Customer retention strategies
Remote office availability
Billing adjustments and refunds
Following scripts
Order and refund processing
POS systems and ordering platforms
Account management
Professional telephone demeanor
Customer account management
Account updates
Quality assurance controls
Store maintenance
Staff education and training
Quality control
Language fluency
Team player mentality
Service recommendations
Excellent communication
Service estimates
Attention to detail
Listening skills
Strong work ethic
Handling customer complaints
Service scheduling
Goal-oriented mindset
Performance goals
Team collaboration
Tech-Savvy
Product training
Order fulfillment
Customer consulting
Administrative and office support
Training development aptitude
Complaint investigation
Languages
English (Fluent)
Native or Bilingual
Hindi (Fluent)
Native or Bilingual
Punjabi (Fluent)
Native or Bilingual
Certification
- Food Safety Certificate
- Class 5 Full Driver’s Licence (Alberta)
Timeline
Food Service Supervisor
Wendy’s
04.2023 - Current
Food Service Supervisor
Booster Juice
11.2018 - 03.2023
General Arts and Science Diploma - undefined
St. Lawrence College of Applied Arts and Technology