Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Timeline

Gurpreet Sareen

Etobicoke,ON
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Summary

A hard working professional seeking new opportunities in the Canadian workforce. Endowed with a passion for winning as evinced through demonstrated excellence in the academic and extracurricular areas and organizing events. Acquired practical training through various academic assignments and projects. Keen learner with constant zest to acquire new skills. Team player with strong analytical and leadership skills.

Talented professional considered knowledgeable leader and dedicated problem solver. Brings many years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Overview

10
10
years of professional experience

Work History

Food service supervisor

Popoeyes louisiana kitchen
05.2019 - 05.2020
  • To oversee activities including order making and fulfillment
  • To communicate with co-workers for orders to be prepared
  • To ensure customers are receiving what they wish to order
  • To understand flow of customers, and accordingly stock product and food so it is always ready to be served
  • To monitor refilling of dispensers, trash emptied in a timely manner
  • To maintain quality standards of food.

Customer Service Representative

Concentrix
Mississauga, ON
04.2019 - 05.2020
  • Greet customers in courteous, excited and professional manner
  • Listen to customer needs and concerns; provide accurate information pertaining to order placements delivery and shipping inquiries
  • Demonstrate empathy while understanding customers request
  • Maintain knowledge of client products and/or services.

Office Administrator

Onkar Immigration
02.2022 - Current
  • Maintains office services by organizing office operations and procedures,
  • Preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions.

Cook

Church's Texas Chicken
Toronto, ON
08.2020 - 12.2021
  • Supervised kitchen quality standards
  • Followed proper safe handling policies
  • Prepared meals and took into account customer food allergies
  • Prepped ingredients
  • Operated deep fryer
  • Trained as a cook

Office Administrator

ISCOCA LTD
Mississauga, ON
05.2021 - 10.2021
  • Daily administrative work, answering emails, phone calls and replying back to voicemails, checking the mail
  • Entering hours of employees work on Work Excel sheet and updating any future job on Work ExcelSheet
  • Supported office manager with proactive correspondence management, document coordination and customer relations.
  • Interacted with customers by phone, email or in-person to provide information.

Technical Advisor

Kelly Connect(Apple)
05.2020 - 02.2021
  • Technical Troubleshooting of devices (mobile, phones, tablets, laptops and desktops) Assist with account information and billing questions, customer education on purchasing, processing refunds
  • Supports specified, limited line of technical products using defined problem solving
  • Initiates dispatch procedure for hardware pick up/shipment as appropriate
  • Consults user guides, technical manuals and other documents to research and implement solutions.

Office administrator

FAM Canada Ltd
09.2018 - 02.2019
  • Participate in activities designed to improve customer satisfaction and business performance
  • Coordinate office activities and operations to secure efficiency and compliance to company policies Supervise administrative staff and divide responsibilities to ensure performance Manage agendas/travel arrangements/appointments etc
  • For the upper management Manage phone calls and correspondence (e-mail, letters, packages etc.) Support budgeting and bookkeeping procedures Create and update records and databases with personnel, financial and other data Track stocks of office supplies and place orders when necessary
  • Submit timely reports and prepare presentations/proposals as assigned

Personnel Associate

Wal-Mart
09.2017 - 12.2017
  • Identify current and prospective staffing requirements Prepare and post notices and advertisements Collect and screen applicants Advise job applicants on employment requirements and terms and conditions of employment Review candidate inventories and Contact potential applicants to arrange interviews Recruit graduates of colleges, universities and other educational institutions Co-ordinate and participate in selection and examination boards to evaluate candidates Notify applicants of results of selection process and prepare job offers Provided orientation to employees on their first day Conducted regular administrative tasks Acted as a middleman between Management and employees and provide them information they need to know Customer Service and multi-tasking a priority Performing everyday administration responsibilities

Administrative Assistant

Empire Agencies Ltd
, Punjab
05.2016 - 04.2017
  • Prepare, key in, edit and proofread correspondence, invoices, presentations, brochures, publications, reports and related material from shorthand, machine dictation and handwritten copy using computers Open and distribute incoming regular and electronic mail and other material and co-ordinate the flow of information internally and with other departments and organizations
  • Schedule and confirm appointments and meetings of employer Answer telephone and electronic enquiries and relay telephone calls and messages Determine and establish office procedures
  • Greet visitors, ascertain nature of business and direct visitors to employer or appropriate person Record and prepare minutes of meetings Arrange travel schedules and make reservations Compile data, statistics and other information and may conduct research Supervise and train other staff in procedures and in use of current software Comply with Occupational Health and Safety Act Order office supplies and maintain inventory

Customer Service Representative and food supervisor

Pizza Hut
07.2015 - 03.2016
  • Cash handling Dealing with customer complaints in a timely manner Provide quick service to customers to avoid long queues Answering phone calls, handle customer's problems Stock up the inventory Work closely with dispatch for any new information Opening and closing the store during shifts Ensure compliance with all Human resource practices and applicable labor laws Oversee guest experience by delivering outstanding customer service Hire, train and coach the staff Motivate staff and assign them duties Supervise and coordinate all activities of staff Resolve customer complaints Implement financial controls, operations, customer service and compliance within the restaurant across all the shifts Inspect equipment and storage facilities throughout out the shift to ensure that the equipment is in proper working order Create and adjust staff schedules to meet restaurant needs Manage cash control as per the company policy manual and count cash on hand at shift changes and at closing to determine shortages or overages Perform other paperwork duties as needed

Customer Associate

ASB Bank NZ
05.2014 - 02.2016
  • Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner Connect personally with customers to advise them appropriately and clearly on banking solutions and processes Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Connection Centre Associate

Wal-Mart
09.2011 - 08.2012
  • Helped customers out with the merchandise and answered their queries Completed sales for wireless devices Kept a keen eye on inventory

Education

Diploma - Business Management in Business Management

Abacus College of Studies

Bachelors - Humanities in Humanities

Guru Nanak Dev University

Skills

  • Over year experience working in administration and customer service
  • Proven ability to maintain record of all transactions and generate reports
  • Experience in data entry and associated restaurant software
  • Highly skilled in performing customer services duties via telephone and in-person
  • Proficient in updated versions of Microsoft office applications including excel, access, PowerPoint and
  • Word
  • Competent in analyzing marketing information and translating into strategic plan for company
  • Growth
  • Possess skills to address customer inquiries and resolve complaints
  • Fluent communication skills
  • Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook,
  • Data Analysis, Researching, Communicating, Writing, Critical-thinking, Problem Solving
  • Multicultural interaction, Leadership, Performance Management
  • Desktop Support
  • Live Chat
  • Cold Calling
  • Technical Support
  • Troubleshooting
  • IOS
  • Office Management
  • Workforce Management
  • Financial Services Support
  • Inbound Phone Call Handling
  • Maintaining Office Records
  • Intuit QuickBooks
  • Proficiency in Microsoft Office
  • Problem-Solving Techniques
  • Managing Public Relations
  • Administrative Arrangements
  • Decision Making
  • Complex Problem Solving
  • Handling Customer Complaints
  • Over year experience working in administration and customer service
  • Microsoft Office Suite
  • Report Preparation and Analysis
  • Sales Force Management
  • Effective Written and Verbal Communication
  • Call Transfers

Additional Information

  • Willing to relocate: Anywhere

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Office Administrator - Onkar Immigration
02.2022 - Current
Office Administrator - ISCOCA LTD
05.2021 - 10.2021
Cook - Church's Texas Chicken
08.2020 - 12.2021
Technical Advisor - Kelly Connect(Apple)
05.2020 - 02.2021
Food service supervisor - Popoeyes louisiana kitchen
05.2019 - 05.2020
Customer Service Representative - Concentrix
04.2019 - 05.2020
Office administrator - FAM Canada Ltd
09.2018 - 02.2019
Personnel Associate - Wal-Mart
09.2017 - 12.2017
Administrative Assistant - Empire Agencies Ltd
05.2016 - 04.2017
Customer Service Representative and food supervisor - Pizza Hut
07.2015 - 03.2016
Customer Associate - ASB Bank NZ
05.2014 - 02.2016
Connection Centre Associate - Wal-Mart
09.2011 - 08.2012
Abacus College of Studies - Diploma, Business Management in Business Management
Guru Nanak Dev University - Bachelors, Humanities in Humanities
Gurpreet Sareen