Gurpreet Sareen

Work History

Food service supervisor

Popoeyes louisiana kitchen

05.2019 - 05.2020

To oversee activities including order making and fulfillment
To communicate with co-workers for orders to be prepared
To ensure customers are receiving what they wish to order
To understand flow of customers, and accordingly stock product and food so it is always ready to be served
To monitor refilling of dispensers, trash emptied in a timely manner
To maintain quality standards of food.

Customer Service Representative

Concentrix

Mississauga, ON

04.2019 - 05.2020

Greet customers in courteous, excited and professional manner
Listen to customer needs and concerns; provide accurate information pertaining to order placements delivery and shipping inquiries
Demonstrate empathy while understanding customers request
Maintain knowledge of client products and/or services.

Office Administrator

Onkar Immigration

02.2022 - Current

Maintains office services by organizing office operations and procedures,
Preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions.

Cook

Church's Texas Chicken

Toronto, ON

08.2020 - 12.2021

Supervised kitchen quality standards
Followed proper safe handling policies
Prepared meals and took into account customer food allergies
Prepped ingredients
Operated deep fryer
Trained as a cook

Office Administrator

ISCOCA LTD

Mississauga, ON

05.2021 - 10.2021

Daily administrative work, answering emails, phone calls and replying back to voicemails, checking the mail
Entering hours of employees work on Work Excel sheet and updating any future job on Work ExcelSheet
Supported office manager with proactive correspondence management, document coordination and customer relations.
Interacted with customers by phone, email or in-person to provide information.

Technical Advisor

Kelly Connect(Apple)

05.2020 - 02.2021

Technical Troubleshooting of devices (mobile, phones, tablets, laptops and desktops) Assist with account information and billing questions, customer education on purchasing, processing refunds
Supports specified, limited line of technical products using defined problem solving
Initiates dispatch procedure for hardware pick up/shipment as appropriate
Consults user guides, technical manuals and other documents to research and implement solutions.

Office administrator

FAM Canada Ltd

09.2018 - 02.2019

Participate in activities designed to improve customer satisfaction and business performance
Coordinate office activities and operations to secure efficiency and compliance to company policies Supervise administrative staff and divide responsibilities to ensure performance Manage agendas/travel arrangements/appointments etc
For the upper management Manage phone calls and correspondence (e-mail, letters, packages etc.) Support budgeting and bookkeeping procedures Create and update records and databases with personnel, financial and other data Track stocks of office supplies and place orders when necessary
Submit timely reports and prepare presentations/proposals as assigned

Personnel Associate

Wal-Mart

09.2017 - 12.2017

Identify current and prospective staffing requirements Prepare and post notices and advertisements Collect and screen applicants Advise job applicants on employment requirements and terms and conditions of employment Review candidate inventories and Contact potential applicants to arrange interviews Recruit graduates of colleges, universities and other educational institutions Co-ordinate and participate in selection and examination boards to evaluate candidates Notify applicants of results of selection process and prepare job offers Provided orientation to employees on their first day Conducted regular administrative tasks Acted as a middleman between Management and employees and provide them information they need to know Customer Service and multi-tasking a priority Performing everyday administration responsibilities

Administrative Assistant

Empire Agencies Ltd

, Punjab

05.2016 - 04.2017

Prepare, key in, edit and proofread correspondence, invoices, presentations, brochures, publications, reports and related material from shorthand, machine dictation and handwritten copy using computers Open and distribute incoming regular and electronic mail and other material and co-ordinate the flow of information internally and with other departments and organizations
Schedule and confirm appointments and meetings of employer Answer telephone and electronic enquiries and relay telephone calls and messages Determine and establish office procedures
Greet visitors, ascertain nature of business and direct visitors to employer or appropriate person Record and prepare minutes of meetings Arrange travel schedules and make reservations Compile data, statistics and other information and may conduct research Supervise and train other staff in procedures and in use of current software Comply with Occupational Health and Safety Act Order office supplies and maintain inventory

Customer Service Representative and food supervisor

Pizza Hut

07.2015 - 03.2016

Cash handling Dealing with customer complaints in a timely manner Provide quick service to customers to avoid long queues Answering phone calls, handle customer's problems Stock up the inventory Work closely with dispatch for any new information Opening and closing the store during shifts Ensure compliance with all Human resource practices and applicable labor laws Oversee guest experience by delivering outstanding customer service Hire, train and coach the staff Motivate staff and assign them duties Supervise and coordinate all activities of staff Resolve customer complaints Implement financial controls, operations, customer service and compliance within the restaurant across all the shifts Inspect equipment and storage facilities throughout out the shift to ensure that the equipment is in proper working order Create and adjust staff schedules to meet restaurant needs Manage cash control as per the company policy manual and count cash on hand at shift changes and at closing to determine shortages or overages Perform other paperwork duties as needed

Customer Associate

ASB Bank NZ

05.2014 - 02.2016

Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner Connect personally with customers to advise them appropriately and clearly on banking solutions and processes Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Connection Centre Associate

Wal-Mart

09.2011 - 08.2012

Helped customers out with the merchandise and answered their queries Completed sales for wireless devices Kept a keen eye on inventory

Summary

Overview

Work History

Food service supervisor

Customer Service Representative

Office Administrator

Cook

Office Administrator

Technical Advisor

Office administrator

Personnel Associate

Administrative Assistant

Customer Service Representative and food supervisor

Customer Associate

Connection Centre Associate

Education

Diploma - Business Management in Business Management

Bachelors - Humanities in Humanities

Skills

Additional Information

Work Availability

Timeline

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