JESSE EFOSA AGHAHOWA
Courtice,Canada
Summary
Results-driven Director of Hardware Operations with over a decade of progressive experience in IT infrastructure, technical support, and hardware systems management across enterprise and retail environments. Skilled in leading cross-functional teams, implementing scalable hardware solutions, and driving operational excellence. Demonstrated expertise in payment systems, POS technology, VoIP, networking, and customer support operations. Proven ability to align technology initiatives with business objectives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Co-Founder
11571206 CANADA INC. (Ecomrance)
11.2020 - Current
- Co-founded and operate Ecomrance, an eCommerce platform specializing in sourcing and shipping logistics for consumer and business tech wares.
- Lead end-to-end sourcing strategy, supplier negotiation, and procurement processes from Asia and North America.
- Manage website operations, order fulfillment, and customer relationship management.
- Oversee inventory planning, import/export documentation, and shipping compliance.
- Coordinate cross-border logistics, customs clearance, and carrier management for domestic and international deliveries.
- Supervise integration of payment gateways, analytics, and marketplace listings.
Director, Hardware Operations
Volante Systems Inc.
03.2018 - Current
- Lead national-level hardware operations strategy, overseeing procurement, deployment, and lifecycle management for POS terminals and payment hardware across Canada.
- Supervise and mentor a team of 15+ technical support specialists, ensuring adherence to PCI compliance, SLAs, and customer service excellence.
- Manage vendor relationships and sourcing of hardware components including Verifone, Ingenico, and custom payment solutions.
- Spearhead remote diagnostic and troubleshooting frameworks using tools like LogMeIn, TeamViewer, and UDP ticketing system, improving resolution time by 30%.
- Collaborate with finance, risk, and fraud management teams to ensure alignment of hardware rollouts with compliance and security standards.
- Implemented a preventive maintenance schedule and asset management system, reducing device downtime by 40%.
- Provide executive reports and performance metrics for operational efficiency, financial impact, and support trends.
Technical and Financial Support – TSR/TSS
Moneris Solutions
12.2017 - 03.2018
- Delivered Level 1/2 support for merchant POS terminals including troubleshooting pin-pads, remote login, chargebacks, and batch transactions.
- Supported RBC DMS, Atlas360, TAC, and UDP systems while meeting daily KPIs and service benchmarks.
Technical Support (Contract)
Visual Touch POS Inc.
09.2016 - 11.2017
- Installed and configured hardware/software for retail POS systems and provided 24/7 support.
- Delivered client training, remote troubleshooting, and on-site repairs of MSRs, printers, and payment integration.
Technical Support Specialist / Software Support (Contract)
North Plains Inc.
04.2016 - 09.2016
- Provided global support for clients using Asset-Bank, including bug identification, SQL management, and Jira-based ticket resolution.
- Deployed and maintained application, database, and hub servers with Active Directory policy administration.
Technical Representative (CCP)
Alpine Access (Rogers 3rd Party)
02.2014 - 04.2016
- Diagnosed RF signal issues, FTR diagnostics, and handled tiered support for telecom customers using Nova, Citrix, and Rogers CRM tools.
IT Support (Internship/Project)
Canadian Computer Technology (CvolP)
10.2013 - 12.2013
- Led projects on VoIP infrastructure, VLAN setup, DHCP, and SIP configuration using Linux, Cisco routers, and X-Lite.
IT Help Desk Technician
PHCN – Power Holding Company of Nigeria
01.2009 - 11.2011
- Delivered hardware/software maintenance, account management, and desktop support for internal departments.
- Maintained and troubleshot network connectivity, TCP/IP, and Microsoft environments.
Education
Postgraduate Certificate - Wireless Networking (VoIP)
George Brown College
Toronto, ON11.2013
Bachelor of Science - Computer Science
Madonna University
11.2011
Skills
- Operating Systems: Windows Server 2000–2019, Linux (CentOS, Fedora), Mac OS
- Hardware: POS systems (Verifone, Ingenico), Pin pads, Cisco IP phones
- Support Tools: LogMeIn, TeamViewer, Putty, GNS3, Jira, VPN, VMware
- Networking: TCP/IP, VLAN, OSPF, RIP, ACLs, DHCP, Wireshark
- Software: Microsoft Office Suite, SQL Server, Asset-Bank, Exchange Server
- Browsers: Chrome, Firefox, Safari, Edge
- Strategic partnerships
- Business development
- Strategic visioning
- Customer relations
- Stakeholder communication
- Investor relations
- Clear communication
Languages
English
Full Professional
Certification
NCNA – NIIT Certified Network Administrator
Timeline
Co-Founder
11571206 CANADA INC. (Ecomrance)
11.2020 - Current
Director, Hardware Operations
Volante Systems Inc.
03.2018 - Current
Technical and Financial Support – TSR/TSS
Moneris Solutions
12.2017 - 03.2018
Technical Support (Contract)
Visual Touch POS Inc.
09.2016 - 11.2017
Technical Support Specialist / Software Support (Contract)
North Plains Inc.
04.2016 - 09.2016
Technical Representative (CCP)
Alpine Access (Rogers 3rd Party)
02.2014 - 04.2016
IT Support (Internship/Project)
Canadian Computer Technology (CvolP)
10.2013 - 12.2013
IT Help Desk Technician
PHCN – Power Holding Company of Nigeria
01.2009 - 11.2011
Bachelor of Science - Computer Science
Madonna University
Postgraduate Certificate - Wireless Networking (VoIP)
George Brown College
Awards
Best Professional Student in Network Installations and Configurations, Madonna University – Final Year Project on Microsoft Messaging System
Similar Profiles
Gouse BashaGouse Basha
Business Analyst/ Product Owner/Project Manager, PMO at IBM Canada Ltd, TCOE – Bell CanadaBusiness Analyst/ Product Owner/Project Manager, PMO at IBM Canada Ltd, TCOE – Bell Canada
Anilkumar ManchikantiAnilkumar Manchikanti
Ride Share Service Driver / Grocery Shopper / Delivery Driver at Instacart Canada/Uber CanadaRide Share Service Driver / Grocery Shopper / Delivery Driver at Instacart Canada/Uber Canada
Plamedi KapilaPlamedi Kapila
Administrative Assistant, Human Resource at Government of Canada - Employment and Social Development CanadaAdministrative Assistant, Human Resource at Government of Canada - Employment and Social Development Canada
Taryn MoffattTaryn Moffatt
Personal Support Worker at The Village Of Taunton MillsPersonal Support Worker at The Village Of Taunton Mills
Amy-Eliana AbarcaAmy-Eliana Abarca
Team Member at Swiss ChaletTeam Member at Swiss Chalet