Gouse Basha

Experienced telecommunications professional with 10 years at IBM, specializing in supporting Bell Canada projects. Skilled in team leadership and peer mentoring to implement automation strategies, leading to significant cost and time savings. Recognized with multiple awards for consistently enhancing efficiency and increasing customer satisfaction.

• •Streamlined the product backlog, reducing redundant items by 25%, leading to more efficient sprint planning.
• Facilitated daily stand-ups, sprint planning, and retrospective meetings, ensuring a cohesive understanding of project goals across all team members.
• Collaborated with cross-functional teams to deliver new features bi-weekly, resulting in a 15% increase in user satisfaction.
• Implemented agile methodologies and improved workflow processes, resulting in a 20% increase in team productivity.
• Identified and mitigated risks promptly, leading to successful project deliveries with an 85% on-time completion rate.
• Managed an external stakeholder communication strategy, improving feedback loops and product alignment by 30%.

• IBM certified Agile practitioner
• IBM certified Enterprise Design Thinking Practitioner
• Media and Entertainment Insights and Solutions (Silver)
• Training in Adobe Analytics
• IBM Agile Explorer
• IBM Watsonx Essentials
• Certified Agilist

Over 10 years of experience as a Product Owner, Business Analyst, Business Test Lead, and Senior Test Specialist in test automation and business testing for Bell Canada. Proven expertise in end-to-end business and technical processes across various Bell Canada projects using IBM and Bell-provided tools.

Domain & Technical Expertise:

• Strong knowledge of Telecom (ISP BSS) across Home Phone, TV, Internet, and Mobile services.
• Hands-on experience with Bell DCX systems: Bell.ca, Virginmobile.ca, OneView, Single View, Order Max.
• Proficient in Amdocs tools (CSM, AMSS) and E2E tools (SAP, Hybris, NM1, MDM, CPQ, COM, WAC, CSM, Moneris, EID Check, OM).
• Skilled in SDLC, STLC, Agile (Scrum), V-Model, and Waterfall.

Automation & Tools:

• Experience with IBM tools: OFTA, Auto Run, Auto Pilot, CTD, Bude.
• Strong command of Adobe Analytics Debugger, Charles Proxy, Site Catalyst.
• Test management tools: ALM, TFS, JIRA, Confluence.

Testing & Project Delivery:

• Designed optimal test cases using IBM CTD; executed in OTFA.
• Performed Regression, E2E, Functional, System, and Mobile App Testing.
• Led test data preparation, defect triage, and daily status reporting.
• Conducted SFT entrance/exit checks and coordinated stakeholder communications.
• Automated Sanity/Regression suites for daily build verification.
• Authored RCA and "lessons learned" documents for continuous improvement.