Anilkumar Manchikanti
Toronto,canada
Summary
Committed to personal and professional growth, I am driven to hone skills for efficient handling of complex tasks. I derive immense satisfaction from challenging assignments that fulfill my sense of accomplishment and contribute to organizational success. Continuously developing abilities, I strive to make a positive impact and drive results for the company I join.
Overview
12
12
years of professional experience
Work History
Ride Share Service Driver / Grocery Shopper / Delivery Driver
Instacart Canada/Uber Canada
05.2020 - 04.2025
- Safely transported multiple passengers daily, consistently receiving high passenger ratings & drove over 5000 plus rides.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Adhered to all safety regulations and traffic laws while driving.
- Inspected vehicles to confirm safe and fully-functioning working condition.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
- Responded to passenger concerns and complaints politely and professionally.
- Monitored traffic patterns and adjusted routes to minimize travel time.
- Followed company guidelines and policies when interacting with passengers.
- Communicated with passengers regarding estimated time of arrival.
- Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Observed passengers during the journey and reported any suspicious behavior.
- Developed deep knowledge of local routes and area destinations.
- Responded with ease to sudden changes in routes and schedules.
- Assisted elderly and disabled passengers entering and exiting shuttle.
- Pointed out landmarks and other points of interest to passengers.
- Planned routes based on knowledge of local areas, GPS information, and customer preferences.
- Shopped and delivered more than 10000 plus orders.
- Load and unload products to be delivered..
- Collect payment or get signatures for proof of delivery.
- Ensure all items being delivered remain intact during transport and delivery.
- Helping customers make the best possible purchases by providing advice, guidance, and excellent customer service.
- Supporting customers with placing orders and making payments via the phone, online, or in person.
- Advising customers on suitable substitutes for dated, discontinued, or unavailable products.
- Reporting customer issues, supply shortages, and inferior products to Management immediately.
- Engaging with customers and ensuring any special instructions are followed.
- Ensuring that orders are accurately selected, scanned, and packed.
- Assisting with order collection, packaging, loading, and payment, where required.
- Keeping track of product offerings and availability.
Corporate Store Manager
Chairman's Brands (Mia Fresco)
03.2019 - 05.2022
- Ensure that every day operations in a hospitality establishment run smoothly and guests feel welcome.
- Responsible for interviewing, hiring highly motivated team, scheduling, and management of all restaurant staff.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Well known for my Critical Skills like teamwork, leadership, resilience, customer service orientation, food handling knowledge, and good communication skills.
- Agreeing and managing budgets.
- Creating staffing rosters, planning menus.
- Ensuring compliance with licensing, hygiene and health and safety legislation.
- Promoting and marketing the business.
- Overseeing stock levels and ordering supplies.
Manager
South Street Burger
11.2018 - 03.2019
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved marketing to attract new customers and promote business.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Improved safety procedures to create safe working conditions for workers.
- Developed detailed plans based on broad guidance and direction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Manager
Burrito Bandidos
08.2017 - 11.2018
- Strengthened existing customer relationships through extensive communication and proven marketing strategies.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Front Desk Agent
BeSixFifty Boutique Hotel
04.2016 - 08.2017
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered multi-line phone system and enthusiastically greeted callers.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Maintained clean and organized front desk areas to uphold polished company image.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Kept accounts in balance and ran daily reports to verify totals.
- Monitored staff performance and provided feedback and guidance.
- Prepared reports on guest satisfaction levels and other metrics.
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
Hospitality Manager
Saswins Consultants Private Limited
04.2013 - 04.2016
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Created and managed accurate occupancy forecasts and budgets.
- Assisted with development and distribution of marketing materials for facility.
- Developed and implemented promotional strategies to increase occupancy.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Fostered safe lodging environment with reliable and effective security services.
Education
Pg diploma - Hotel and Resort Management
Lambton College
Toronto, ON01.2018
Bachelor of Hospitality and Hotel Administration - Hospitality and Hotel Administration
SRM University
01.2013
Skills
- CUSTOMER SERVICE
- Defensive driving
- Vehicle maintenance
- Punctuality
- Safe driving practices
- Route planning
- GPS navigation
- Effective communication
- Safe driving
- Conflict resolution
- Decision-making
- Problem-solving
- Attention to detail
- Vehicle safety
- Safe driving techniques
- Problem-solving abilities
Additional Information
Good in basic hospitality services with excellent command over communication., Capable of handling situations in a professional way., Understands retail and customer service., Familiar with Clearview quick service software and Microsoft Office tools (Word, Excel, PowerPoint).
Additional Skills And Strengths
- Excellent guest service orientation and attention to detail.
- Exceptional written and verbal communication skills.
- Good planning and organizational skills.
Timeline
Ride Share Service Driver / Grocery Shopper / Delivery Driver
Instacart Canada/Uber Canada
05.2020 - 04.2025
Corporate Store Manager
Chairman's Brands (Mia Fresco)
03.2019 - 05.2022
Manager
South Street Burger
11.2018 - 03.2019
Manager
Burrito Bandidos
08.2017 - 11.2018
Front Desk Agent
BeSixFifty Boutique Hotel
04.2016 - 08.2017
Hospitality Manager
Saswins Consultants Private Limited
04.2013 - 04.2016
Pg diploma - Hotel and Resort Management
Lambton College
Bachelor of Hospitality and Hotel Administration - Hospitality and Hotel Administration
SRM University
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