Jeongmin Kang
Goffs,Canada
Summary
Highly attentive and safety-focused individual with a natural ability to deliver calm, excellent service in dynamic environments. Brings a strong understanding of aviation safety procedures, and thrives in collaborative team settings. Known for clear communication, quick problem-solving, and exceptional time management under pressure.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Porter Airlines
Goffs, NS
08.2023 - Current
- Assist passengers with check-in, boarding, arrivals, and special service requests
- Plan, instruct, and submit weight and balance as part of gate procedures
- Follow strict safety and security measures; SMS
- Quick grooming of Dash-8 aircraft turn flights
- Communicate with CSRs, passengers, Pilots, Cabin Crew, Ramp Agents, Operations, and etc.
Customer Service Agent
Swissport Canada Inc.
Goffs, NS
04.2023 - 08.2024
- Assist passengers with check-in, boarding, arrivals, and special service requests for international flights
- Performed strict document verifications of passengers
- Follow strict safety and security measures
- Communicate with the team, passengers, Flight and Cabin Crew, Ramp Agents, and etc.
Customer Service Agent
Executive Aviation
Goffs, NS
12.2022 - 07.2023
- Assist passengers with check-in, boarding, arrivals, and special service requests
- Completed cross training as a Ramp Agent
- Follow strict and safety measures
- Update computerized records.
- Communicate with the team, passengers, Flight and Cabin Crew, Ramp Agents, and etc.
Education
Flight Services - Operations and Cabin Management
Seneca College
North York, ON12.2021
Skills
- Proficient in English and Korean
- Flexibility in changing environments
- Detail-oriented and composed
- Effective communication
- Consistent punctuality
- Collaborative teamwork
- Understanding of airport safety protocols
- Committed to excellence
Certification
- Porter Airlines: Above and Beyond Award, 2024.
- WHMIS Certificate, 2022-present.
- Dangerous Goods Certificate, 2022-present.
- Security Awareness Certificate, 2022-present.
- Emergency Response Plan Certificate, 2022-present.
- Accessibility for Ontarians with Disabilities Act (AODA) Certificate, 2019.
Accomplishments
- Conflict Resolution - Responsible for handling passenger account inquiries, accurately providing information to ensure resolution of product service complaints and passenger satisfaction
- On Time Performance - Achieve on time departures by completing check in and boarding with accuracy and efficiency
- Won the 2024 Porter Airlines’ Above and Beyond Award
Community Service
- Operation Advisor for the 2019 Summer Church Youth Camp in Korea
- International Student Ambassador during senior year of high school
- Volunteered for the Nova Scotia Beacon House food bank packaging
- Volunteered for Operation Christmas Child card packaging and delivery.
Timeline
Customer Service Representative
Porter Airlines
08.2023 - Current
Customer Service Agent
Swissport Canada Inc.
04.2023 - 08.2024
Customer Service Agent
Executive Aviation
12.2022 - 07.2023
Flight Services - Operations and Cabin Management
Seneca College
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