MARIAH DOWNEY
Dartmouth,NS
Summary
A dedicated worker who has both an educational background as well as experience working in the tourism industry. Grown in the field working airlines and jobs within the airport. Professional, knowledgeable and known to go an extra mile to deliver customer service.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Porter Airlines
06.2023 - Current
- Checking in passengers for their flight
- Assisting passengers when and if needed
- Securing aircraft for departure
- Collect fees and handle payments
Passenger Service Agent
Swissport
05.2022 - 05.2024
- Responsible for tracking all international arrivals
- Answer and provide assistance for all on arriving in Halifax international flights
- Control and direct passenger traffic through the customs area
Housekeeper
Holiday Inn Express
03.2021 - 04.2022
- Disinfect and clean up to 10-12 guestrooms, and general hotel areas
- Stock, organize, deliver guest supplies daily and as requested
Customer Service Representative
Fraserway RV
07.2019 - 11.2019
- Handle customer reservations, booking details and payments
- Multitasking, office duties, like preparing paperwork for customers
- Maintain clean and safe work space
Customer Service Agent
G4S Secure Soloutions
06.2018 - 09.2019
- Track and arrive all international flights.
- Control and direct passenger traffic through the customs area.
Customer Service Agent
Swissport
06.2015 - 08.2018
- Handle all aspects of passenger check-in
- Confirm, edit, change reservation details for passengers
- Assisting passengers with special needs
Education
Diploma - Tourism Managment
Nova Scotia Community College Akerley
Dartmouth, NS06.2015
High School Diploma -
Dartmouth High School
Dartmouth, NS06.2010
Skills
- Ability to manage time efficiently
- Ability to perform and demonstrate exceptional customer service
- Ability and willingness to learn and adapt quickly
- Ability to work in fast paced environments and work under pressure
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Porter Airlines
06.2023 - Current
Passenger Service Agent
Swissport
05.2022 - 05.2024
Housekeeper
Holiday Inn Express
03.2021 - 04.2022
Customer Service Representative
Fraserway RV
07.2019 - 11.2019
Customer Service Agent
G4S Secure Soloutions
06.2018 - 09.2019
Customer Service Agent
Swissport
06.2015 - 08.2018
Diploma - Tourism Managment
Nova Scotia Community College Akerley
High School Diploma -
Dartmouth High School
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