Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

MARIAH DOWNEY

Dartmouth,NS

Summary

A dedicated worker who has both an educational background as well as experience working in the tourism industry. Grown in the field working airlines and jobs within the airport. Professional, knowledgeable and known to go an extra mile to deliver customer service.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Porter Airlines
2023.06 - Current
  • Checking in passengers for their flight
  • Assisting passengers when and if needed
  • Securing aircraft for departure
  • Collect fees and handle payments

Passenger Service Agent

Swissport
2022.05 - 2024.05
  • Responsible for tracking all international arrivals
  • Answer and provide assistance for all on arriving in Halifax international flights
  • Control and direct passenger traffic through the customs area

Housekeeper

Holiday Inn Express
2021.03 - 2022.04
  • Disinfect and clean up to 10-12 guestrooms, and general hotel areas
  • Stock, organize, deliver guest supplies daily and as requested

Customer Service Representative

Fraserway RV
2019.07 - 2019.11
  • Handle customer reservations, booking details and payments
  • Multitasking, office duties, like preparing paperwork for customers
  • Maintain clean and safe work space

Customer Service Agent

G4S Secure Soloutions
2018.06 - 2019.09
  • Track and arrive all international flights.
  • Control and direct passenger traffic through the customs area.

Customer Service Agent

Swissport
2015.06 - 2018.08
  • Handle all aspects of passenger check-in
  • Confirm, edit, change reservation details for passengers
  • Assisting passengers with special needs

Education

Diploma - Tourism Managment

Nova Scotia Community College Akerley
Dartmouth, NS
06.2015

High School Diploma -

Dartmouth High School
Dartmouth, NS
06.2010

Skills

  • Ability to manage time efficiently
  • Ability to perform and demonstrate exceptional customer service
  • Ability and willingness to learn and adapt quickly
  • Ability to work in fast paced environments and work under pressure

Languages

English
Native or Bilingual

Timeline

Customer Service Representative

Porter Airlines
2023.06 - Current

Passenger Service Agent

Swissport
2022.05 - 2024.05

Housekeeper

Holiday Inn Express
2021.03 - 2022.04

Customer Service Representative

Fraserway RV
2019.07 - 2019.11

Customer Service Agent

G4S Secure Soloutions
2018.06 - 2019.09

Customer Service Agent

Swissport
2015.06 - 2018.08

Diploma - Tourism Managment

Nova Scotia Community College Akerley

High School Diploma -

Dartmouth High School
MARIAH DOWNEY