Shalu Sharma
Winnipeg,Canada
Summary
Customer orientated individual holding 5 years of experience in financial services, sales, and client relationship management. Skilled in assessing client needs, providing financial solutions, and ensuring compliance with industry regulations. Adept at building long-term relationships, analyzing financial data, and implementing strategic sales initiatives. Looking to leverage expertise in finance to contribute to the success of Air Canada.
Overview
6
6
years of professional experience
Work History
Customer Service Representative Team Lead
Flair Airlines/ Porter Airlines
07.2023 - Current
- Enhance customer satisfaction by promptly addressing concerns and providing accurate information
- Resolve customer complaints with empathy, resulting in increased loyalty and repeated business
- Assist customers in navigating company website, improving overall user experience
- Assist customers in boarding, tickets, reservations, and baggage handling
Flight Attendant
Perimeter Aviation
02.2022 - 10.2022
- Enhance customer satisfaction by providing exceptional in-flight service and addressing individual needs
- Ensure timely departures by assisting with boarding procedures and stowing luggage
- Maintained a safe cabin environment by conducting pre-flight checks and adhering to FAA regulations
- Increased customer loyalty through personalized interactions, promptly attending to concerns and resolving issues professionally
- Demonstrated use of emergency and safety equipment
Team Member
Tim Hortons
08.2019 - 12.2021
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools
- Boosted overall production by identifying areas for improvement and development targeted strategies
- Increased customer satisfaction with prompt and accurate responses to orders, addressing concerns and resolving issues
- Contribute to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills
Education
High School Diploma -
TECHNICAL AND VOCATIONAL SCHOOL
Winnipeg, MB09-2023
Skills
- Call center experience
- CRM software
- Team management
- Complaint handling
- Data entry
- Team coaching
- Customer service analysis
- Performance evaluations
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative Team Lead
Flair Airlines/ Porter Airlines
07.2023 - Current
Flight Attendant
Perimeter Aviation
02.2022 - 10.2022
Team Member
Tim Hortons
08.2019 - 12.2021
High School Diploma -
TECHNICAL AND VOCATIONAL SCHOOL
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