Abhishek Singh Rana
Kitchener,Ontario
Summary
Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and protocol adherence. Dedicated to customer loyalty and satisfaction.
Overview
8
8
years of professional experience
Work History
Call Center Customer Service Agent
Porter Airlines
Toronto, Ontario
03.2024 - Current
- Researched alternate flight arrangements when requested by passengers due to schedule changes or capacity constraints.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Provided customer service to passengers including flight information, ticketing, and other related inquiries.
Customer Service Representative Lead
Executive Aviation
Breslau, Ontario
10.2022 - 03.2024
- Coached staff on strategies to enhance performance and improve customer relations.
- Resolved conflicts between passengers using effective interpersonal skills.
- Trained new staff members on proper customer service techniques and policies.
Assistant Manager (Legal)
Nanz Food Products Limited
Delhi, Delhi
04.2019 - 04.2022
- Supervised organization's comprehensive legal functions.
- Preserved the IP assets of the company
- Co-ordinated with management for devising strategic direction
- Provided legal assistance to department heads and drafted requisite contracts for the company
Associate
Sinha & Sinha Law Offices
Delhi, Delhi
09.2016 - 02.2019
- To advise clients on various legal issues of both civil and criminal nature
- Researched and analysed various legal cases
- Attended various client conferences
Education
Global Hospitality Management - Hospitality
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None12-2023
Global Business Management - Business
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None12-2022
Master of Law (LLM) - Intellectual Property Rights
GGSIPU
01.2020
Bachelor of Laws (LLB) -
Faculty of Law
Delhi01.2016
B.A. - Arts
GGDSD College
Chandigarh01.2013
Personal Information
Date of Birth: 07/06/90
Skills
- Call handling
- Script adherence
- Workload management
- SABRE, Airline Choice, SkySpeed
- Microsoft Suite
- Data interpretation and analysis
- Issue resolution
Timeline
Call Center Customer Service Agent
Porter Airlines
03.2024 - Current
Customer Service Representative Lead
Executive Aviation
10.2022 - 03.2024
Assistant Manager (Legal)
Nanz Food Products Limited
04.2019 - 04.2022
Associate
Sinha & Sinha Law Offices
09.2016 - 02.2019
Global Hospitality Management - Hospitality
Conestoga College Institute of Technology And Advanced Learning
Global Business Management - Business
Conestoga College Institute of Technology And Advanced Learning
Master of Law (LLM) - Intellectual Property Rights
GGSIPU
Bachelor of Laws (LLB) -
Faculty of Law
B.A. - Arts
GGDSD College
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