Jennifer Tracey
Acton Vale
Summary
I am focused, disciplined, respectful, proactive, reliable, and hardworking. I am goal-oriented with the ability to prioritize, multi-task and have worked successfully in a team, but also independently. Sensitive to student experiences and concerns, I possess strong interpersonal skills with proven experience in problem-solving, critical thinking, with a strong attention to detail. I take my endeavors seriously and grow based on constructive criticism. Honesty and integrity are the foundations of my work ethic. My experiences, both personal and professional, have allowed me to be open to challenges and growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Student Support Representative
Concordia University
07.2018 - 12.2021
- Delivered comprehensive support to students by addressing questions on academic procedures and university policies through phone and email interactions.
- Advised and supported students in navigating admissions process, from initial program inquiries to completion of application and necessary documentation.
- Collaborated with various departments and external parties to troubleshoot and streamline registration procedures.
- Integrated various resources, such as financial details, payment information, and enrollment data, to assess and address student-related issues.
- Coordinated efforts with multiple partners to address and navigate complex inquiries and situations as required.
- Conducted research and organized content for reference and training materials tailored to unit needs.
- Evaluated and processed enrollment documentation to support efficient operations within student services.
- Coordinated and executed student transaction processes, ensuring accurate handling of payment requests and associated documentation.
- Facilitated student understanding of fee structures and payment methods, enhancing overall satisfaction. Delivered timely account summaries and proof of payment, supporting student needs. Resolved inquiries related to student accounts, contributing to improved service quality.
- Managed the process of distributing and recording student aid cheques and loan certificates, adhering to regulatory requirements.
- Provided attestation letters as needed to support student enrollment verification processes.
- Managed socio-economic change processes in student information system, providing guidance to students on required actions and documentation.
- Managed daily reconciliation of electronic transactions and coordinated payment submissions to student accounts office.
- Managed front desk activities on a rotating basis, providing consistent assistance and information to visitors and clients.
- Facilitated operational efficiency by undertaking supplementary duties within the unit.
Secretary
Concordia University
05.2015 - 07.2016
- Assisting students face to face with administrative tasks
- Help students understand and complete requested forms i.e. Letter of attestation
- Supporting first year students with procedures
- Enforcing university procedures
- Coordinate with departments for registration issues
- Assist in production of student ID cards
- Data entry
- Answering email inquiries
Student Information System (SIS) Student Brigade
Concordia University
09.2014 - 04.2015
- Helping students navigate the new SIS for activities, such as registration and administrative tasks.
- Data entry
- Ensure proper functioning of the SIS
- Report problems to coordinator
- Answering emails coming through C2C when appropriate for incoming and current students
Education
Bachelor of Arts - Psychology
Concordia University
Montreal, QC06.2016
Skills
DEC (2012), Bachelor’s degree – Bachelor of Arts (2016)
Certification
- Cyber Security Training Completion (2020)
- Sexual violence awareness training (2019, 2020, 2021)
Hobbies and interest
Hiking and traveling – avid explorer and challenger, Mentoring, Community Involvement (volunteering), Comedy
Timeline
Student Support Representative
Concordia University
07.2018 - 12.2021
Secretary
Concordia University
05.2015 - 07.2016
Student Information System (SIS) Student Brigade
Concordia University
09.2014 - 04.2015
Bachelor of Arts - Psychology
Concordia University