Samantha Singh
Kirkland,Canada
Summary
Knowledgeable with solid background in coordinating and managing graduate programs. Proven track record of enhancing program efficiency and fostering student success through effective organizational skills. Demonstrated ability to collaborate with faculty and staff while maintaining adaptability in dynamic environments.
Overview
15
15
years of professional experience
Work History
Graduate Program Coordinator
Concordia University
02.2021 - 10.2024
- Advise current and potential students, faculty and the general public with accurate information on graduate programs, Faculty and University policies and procedures.
- Counsel readmitted students and students with academic problems and report exceptional cases to the GPD.
- Monitor students from admission to graduation; assess students’ profiles for academic standing; prepare progress reports; ascertain that students have met all criteria for graduation.
- Interview graduate students with primarily academic issues on a one-on-one basis and assist them in identifying and overcoming roadblocks to academic success.
- Provide continuous support and monitoring of students in low academic standing. Take proactive measure to help improve academic performance and increase graduation rates.
- Process student requests including transfers, deferrals, withdrawals and time limit extensions.
- Coordinate organize and schedule thesis path: comprehensive examinations, thesis proposals, thesis defenses, final thesis submissions, grade report submissions.
- Register students in all graduate programs. Ensure that program requirements are met.
- Managed 1,500 students per semester
Graduate Service Team Assistant
Concordia University
07.2018 - 02.2021
- Evaluate graduation applications and if the applicant has satisfied all requirements for graduation
- Interpret and validate decisions on internal documents from various sources; update the graduate student record using the Student Information System (SIS) and correct errors that are identified, including admission-based data
- Respond to requests and resolve issues for graduate students, School of Graduate Studies, the Faculties, staff and external institutions; refer students to the appropriate source as required
- Confer with academic departments and the School of Graduate Studies with student records and graduation matter
- Build graduate Independent, Interuniversity (INTU/BCI), correct and adjust deferred admission requests, process Service Requests (registration, transfer credits, withdrawals, option change, leaves, etc.)
- Managed 20 departments and 2,500 students
Assistant Data Coordinator
Concordia University
07.2017 - 07.2018
- Validate and verify documentation received from various departments (research, bursaries, short-term non-unionized contracts and casuals)
- Coordinate the retrieval of missing or incorrect information.
- Enter contracts onto HRIS system
- Upload casual employee contracts into the HRIS system
- Letter of Attestation
General Accounts Clerk
Concordia University
08.2015 - 07.2017
- Write off Student Accounts
- Process Tuition Waivers and Payroll Deduction
- Testing Tax Receipts and Tuition waivers
- Reconciliation of Continuing Education and Clearing Accounts
- Graduate Student Adjustments
- STOQ Adjustments
Administrative and Service Assistant
Anton Paar Canada
06.2012 - 08.2015
- SAP (Accounting system)
- Invoicing and Delivery Notes
- Credit / Debit Notes for return of materials and warranty replacement orders
- Repair Technician for handheld densitometers
- Data Entry (Enter PO's into SAP, creates sales order, packing slip and invoice)
- Customer service (info on shipments and orders, issues with instruments or requesting service)
Accounts Receivables
Airtrades Freight Forwarder
03.2011 - 12.2013
- Accounting reports summarizing accounts payable data
- Posting on the general ledger accounts
- Monitored payments due from clients and promptly contacted clients with past due payments
- Reconciled discrepancies between accounts receivable general ledger account
- Reconciled vendor statements and handled payment complaints or discrepancies
Data Entry
Transport Montrex 2003 Inc.
08.2010 - 03.2011
- Customer Service
- Communication to Customers through emails/phone
- Data Entry (incoming and outgoing shipments from the warehouse)
Chargeback Analyst
Assertigy
11.2009 - 05.2010
- Data Entry (Retrievals, Chargebacks, Reversals and Loss Re-presentment)
- Managed the flow of retrieval requests and chargeback notifications from the acquiring bank
- Worked directly with the acquiring bank’s dispute department
- Recovered lost revenue
Education
Bachelor of Science - Environmental Science
Concordia University
Montreal01.2008
Skills
- 9 years of university work experience
- Problem solving
- Strong listening & communication
- Interpersonal skills
- Quick learner
- Analytical & critical thinking
- Prioritizing
- Strong Word & Excel knowledge
- Customer service
- SAP
- Organization
- Self motivation
LANGUAGES
English - Spoken & written - Native or bilingual proficiency
Advanced (C1)
French - Spoken & written - Native or bilingual proficiency
Intermediate (B1)
Interests
- Gym Workouts
- Team Sports
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Drawing and Painting
- Playing Sports
Timeline
Graduate Program Coordinator
Concordia University
02.2021 - 10.2024
Graduate Service Team Assistant
Concordia University
07.2018 - 02.2021
Assistant Data Coordinator
Concordia University
07.2017 - 07.2018
General Accounts Clerk
Concordia University
08.2015 - 07.2017
Administrative and Service Assistant
Anton Paar Canada
06.2012 - 08.2015
Accounts Receivables
Airtrades Freight Forwarder
03.2011 - 12.2013
Data Entry
Transport Montrex 2003 Inc.
08.2010 - 03.2011
Chargeback Analyst
Assertigy
11.2009 - 05.2010
Bachelor of Science - Environmental Science
Concordia University