Jennifer Cayen
81 Splinter Drive, Napanee,ON
Summary
Dynamic Court and Client Representative at The Ministry of the Attorney General with exceptional organizational skills and a goal-oriented mindset. Proven ability to maintain courtroom decorum and accuracy in legal documentation. Adept at fostering teamwork and delivering outstanding service, ensuring smooth operations in high-pressure environments.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Court and Client Representative
The Ministry of the Attorney General
09.2019 - Current
- Court Registrar for the Superior Court of Justice, Unified Family Court
- Open and close court via virtual zoom hearings
- Print and distribute daily dockets
- Maintain order and decorum in the courtroom both virtually via zoom and in person
- Update ICON, FRANK, Sharepoint and Caselines filing system
- Utilize software such as Word, Adobe and Outlook for processing orders and scheduling future court dates
- Distribute endorsements and issue and certify orders to both counsel and parties
- Complete daily utilization reports
- Manage filings through the Superior Court of Justice inbox
- Review all family related orders (child support, divorce etc.), ensuring accuracy and completeness prior to issuing and distributing
- Draft and issue self represented parties' temporary and final orders
- Court Reporter in various courts (family, bail, small claims and criminal court) of the Ontario and Superior Courts of Justice
- Establish and maintain good working relationships with co-workers, supervisors, judiciary, legal counsel and members of the public
- Perform legal clerical work with high degree of accuracy and speed, engaging with stakeholders and the general public with professionalism and confidentiality
- Concentrate for long periods of time
- Ability to work in a high-pressure environment independently, and with fellow co-workers
- Knowledge of the DRD Recording System, Liberty Court Reporter and Liberty Court Player
Independent Consultant
Steeped Tea Inc. (now Sipology)
2014 - Current
- Support and mentor entrepreneurs with their business goals
- Enhance communication among team members to foster a collaborative and supportive work environment
- Support customers by answering questions and providing personalized recommendations to help them place orders that align with their tea preferences
Administrative Assistant/Certification Clerk
Service Ontario, Land Registry Office
2005 - 2013
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues
- Assisted the public, other government agencies and law firms with land and title related questions
- Registered and certified various title related documents from basic to complex
- Reviewed and deposited Reference Plans in the Land Titles System
Real Estate Law Clerk
Kemp, Maille, Hamel, Law Firm
2003 - 2005
- Collaborated with attorneys to prepare comprehensive closing packages, ensuring smooth transactions for all parties involved
- Facilitated communication between buyers, sellers, and lending institutions, resulting in positive outcomes for all parties
- Provided exceptional customer service to clients, addressing their concerns and guiding them through complex legal matters with patience and professionalism
- Conducted efficient real estate due diligence investigations by thoroughly examining property titles, conducting lien searches, verifying zoning compliance, and reviewing environmental assessments
- Oversaw disbursements of loans and closing transactions
Education
Law Clerk Program With Honours - 2001 To 2003
Canadore College of Applied Arts And Technology
North Bay01-2003
Certification
CIRCLE OF EXCELLENCE (THE HIGHEST HONOUR IN STEEPED TEA) FOR TOP SPONSORSHIP IN CANADA AND THE UNITED STATES
June 2016
TOP CONSULTANT IN STEEPED TEA
June 2017
FACEBOOK TRAINING PANEL FOR STEEPED TEA AND MAIN SPEAKER AT NATIONAL CONFERENCE
June 2017
KEYNOTE SPEAKER ON MENTAL HEALTH AWARENESS AT THE STEEPED TEA NATIONAL TRAINING CONFERENCE
July 2018
INCENTIVE TRIP EARNER FOR STEEPED TEA
Montego Bay, Jamaica - 2015
Maui, Hawaii - 2017
Rome, Italy - 2017
ADDITIONAL INFORMATION
- CSD Orientation
- CSD's Customer Service in Courts Training
- CSD's Professional & Respectful Workplace Training
- Integrated Accessibility Standards and Regulations (IASR in the OPS)
- Computer experience with Mac, MS Office, ICON, FRANK, ISCUS, Word, PowerPoint, Teranet, Internet, and more
- Excellent communications, oral, written, administrative, critical thinking skills
- Excellent judgement to prioritize work and excellent organizational skills
- Conducted client intake services and interviews
- Attention to detail and ability to work independently or in a team
- Ability to type 50+ words per minute without errors (10 years plus)
- Experience with handling and balancing cash
- Experience with proofreading, editing tasks and transcribing notes
- Experience with receiving and distributing incoming mail
- Punctual, honest and trustworthy
- Strong attention to detail
- Excellent customer service skills
- Ability to organize work priorities
- Strong sense of initiative
- "G" license - ON and access to a vehicle
Timeline
Court and Client Representative
The Ministry of the Attorney General
09.2019 - Current
Independent Consultant
Steeped Tea Inc. (now Sipology)
2014 - Current
Administrative Assistant/Certification Clerk
Service Ontario, Land Registry Office
2005 - 2013
Real Estate Law Clerk
Kemp, Maille, Hamel, Law Firm
2003 - 2005
Law Clerk Program With Honours - 2001 To 2003
Canadore College of Applied Arts And Technology
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