Lidie Mpinga
Ottawa,ON
Summary
Hardworking and resourceful professional seeking a dynamic team environment to continuously improve skills and deliver exceptional results. Open-minded and adaptable, excelling in both independent and collaborative settings.
Skilled Client Representative with solid background in customer service and dispute resolution. Experience includes managing client accounts, fostering relationships, and troubleshooting issues for increased satisfaction. Strengths lie in communication abilities, problem-solving skills.
Overview
7
7
years of professional experience
Work History
Court and Client Representative
OPS
Ottawa, Ontario
08.2023 - Current
- Organized court dockets of scheduled hearings.
- Provided administrative support.
- Coordinated with attorneys, judges, clerks of court and other personnel to ensure smooth running of court proceedings.
- Attended sessions of court and assisted as required.
- Made copies of relevant documents for distribution to attorneys and other parties involved in a case, such as exhibit list, during trial.
- Collaborated with other departments within the courthouse to ensure efficient operation.
- Updated files as required after each hearing or trial was concluded.
- Worked with the judge regarding court proceedings and matters on the docket for the day.
Customer Service Representative
ZARA
10.2022 - 08.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Personal Support Worker
Long-term care hospital facility
Québec, Quebec
06.2022 - 09.2022
- Responsible for changing protections and preparing residents for bed.
- Assisted clients with daily activities such as bathing, dressing, and grooming.
- Maintained a safe environment for clients by ensuring all equipment is properly stored when not in use.
- Provided personal hygiene assistance including oral care, shampooing hair, changing bed linens.
- Responded promptly to emergency situations involving clients' safety or well-being.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Reported concerns to nurse supervisor to promote optimal care.
Seasonal Customer Service Representative
Indigo barheaven
11.2021 - 01.2022
- Assisted clients with locating items and processing transactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Call Center Team Leader
Quantum
Longueil
09.2019 - 06.2020
- Worked as an employee for Quantum's client.
- Promoted from call centre agent to team leader overseeing inbound and outbound calls.
- Led schedule planning for call center agents.
- Managed team of 10 customer service representatives, providing guidance and coaching to ensure quality standards were met.
- Resolved escalated customer issues in a timely manner, utilizing problem solving skills to provide solutions that satisfied customers' needs.
- Served as liaison for company and third-party entities.
- Maintained strong call control and quickly worked through scripts to address problems.
Customer Service Representative
RONA
Saint Hyacinthe
03.2018 - 09.2019
- Processed online orders and managed entrepreneur clients' accounts.
- Greeted customers and provided friendly customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Verified that all coupons were valid prior to processing them into the system.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Education
Some College (No Degree) - Law Clerk
Algonquin College
Ottawa, ONSkills
- Word
- PowerPoint
- Management (basic)
- Court processes
- Docket management
- Docket preparation
- Professionalism
- Multitasking Abilities
- Account updating
Languages
English
Native/ Bilingual
French
Native/ Bilingual
References
References available upon request.
Timeline
Court and Client Representative
OPS
08.2023 - Current
Customer Service Representative
ZARA
10.2022 - 08.2023
Personal Support Worker
Long-term care hospital facility
06.2022 - 09.2022
Seasonal Customer Service Representative
Indigo barheaven
11.2021 - 01.2022
Call Center Team Leader
Quantum
09.2019 - 06.2020
Customer Service Representative
RONA
03.2018 - 09.2019
Some College (No Degree) - Law Clerk
Algonquin College
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