Brayden Chapple
Bowmanville
Summary
Dynamic Customer Care Agent with a proven track record at OPS, excelling in problem-solving and delivering exceptional service. Skilled in JavaScript and adept at analyzing customer needs to recommend tailored solutions, fostering high satisfaction. Recognized for promoting efficiency and enhancing customer experiences through effective communication and empathy.
Overview
3
3
years of professional experience
Work History
Customer Care Agent
OPS
Toronto
09.2024 - Current
- Recommended potential products or services after analyzing customer needs.
- Educated customers where applicable to alleviate need for future contact.
- Provided feedback on customer service efficiency to deliver better support options.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Team Member
Wendy's
Bowmanville
01.2023 - Current
- Provided exceptional customer service by taking orders, handling inquiries, and ensuring a positive experience for the customer
- Demonstrated the ability to handle multiple tasks simultaneously, such as taking orders, processing payments, and fulfilling customer requests
- Consistently met time-sensitive targets by efficiently fulfilling orders within specified timeframes, ensuring prompt service and customer satisfaction
- Worked effectively as part of a team to maintain a clean, positive, safe, and efficient work environment
Founder
TimeShield
Waterloo
01.2024 - 04.2024
- Designed effective user interfaces employing XAML, WPF, HTML, CSS and JavaScript for optimal layout management.
- Implemented test-driven development by integrating unit tests to enhance code design.
- Managed a local SQLite database within the application, including creating tables, querying data, and performing CRUD operations
- Integrated with external APIs using the HTTP Client class to fetch user metadata and update user information
Deli Associate
Walmart
Bowmanville
01.2022 - 01.2024
- Prepared and served a variety of deli products, ensuring high-quality and timely customer service
- Demonstrated strong communication skills to assist customers with product selection, take orders, and handle inquiries
- Collaborated effectively with team members to meet daily production goals
- Managed inventory, maintained cleanliness and sanitation standards and operated deli equipment
Education
Advanced Diploma - Software Engineering and Technology
Conestoga College
Waterloo, Ontario04.2024
Skills
- C
- C
- C#
- Java
- JavaScript
- HTML
- CSS
- Python
- SQL
- Android
- ASPNET
- P5js
- Customer service
- Problem solving
- Call center experience
- Complaint handling
- Empathy and patience
- Adaptability and flexibility
Accomplishments
- Recieved the SHINE Award for Service Excellence
Timeline
Customer Care Agent
OPS
09.2024 - Current
Founder
TimeShield
01.2024 - 04.2024
Team Member
Wendy's
01.2023 - Current
Deli Associate
Walmart
01.2022 - 01.2024
Advanced Diploma - Software Engineering and Technology
Conestoga College
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