Jenna Snowball
Kingston,ON
Summary
Professional with experience in food and beverage industry, ready to excel in this role. Skilled in delivering exceptional customer service, managing orders efficiently, and ensuring high standards of cleanliness and presentation. Strong focus on teamwork and achieving results, adaptable to changing needs, and reliable in high-pressure environments. Excel in communication, multitasking, and maintaining positive experience for all guests.
Overview
3
3
years of professional experience
Work History
Food and Beverage Server
Leons Centre / Slush Pupie Place
09.2023 - 09.2024
- During concerts worked in upper lounge area serving drinks and food
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
Retail Sales Associate
Aerie By American Eagle
02.2023 - 09.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Hostess
Boston Pizza Restaurant
08.2022 - 12.2022
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Receptionist
Toyota Dealership
05.2021 - 06.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Honours BA in Criminology - Criminology
Univerisity of Ottawa
Ottawa 04-2028
High School Diploma -
La Salle Secondary School
Kingston, ON04-2023
Skills
- Smart serve verified
- Food safety practices
- Guest satisfaction
- Guest service
- Safe food handling
- Drinking age verification
Languages
English
Full Professional
Interests
I love to play sports like volleyball and rugby, I am super social and hangout with my friends and family over the weekend
Timeline
Food and Beverage Server
Leons Centre / Slush Pupie Place
09.2023 - 09.2024
Retail Sales Associate
Aerie By American Eagle
02.2023 - 09.2024
Hostess
Boston Pizza Restaurant
08.2022 - 12.2022
Receptionist
Toyota Dealership
05.2021 - 06.2022
Honours BA in Criminology - Criminology
Univerisity of Ottawa
High School Diploma -
La Salle Secondary School
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