Hi, I’m
Brianna Sigurdson
St. Catherines ,ON
Summary
Dependable employee successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
5
years of professional experience
Work History
Breakfast BarnWelland, ON
Server
07.2019 - 08.2022
Job overview
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
Little Caesars Welland, ON
Manager
01.2018 - 08.2022
Job overview
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Strong customer service skills.
- Great under pressure and throughout rushes.
- Closing- Dealt with paperwork and safe as well as locking up store at end of night.
Cora's BreakfastSt. Catharines, ON
Hostess / Busser
01.2023 - Current
Job overview
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Worked flexible hours; week days, weekend, and holiday shifts.
- Bussed and cleaned tables.
Unborn Images Welland, ON
Receptionist
09.2018 - 08.2019
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered phones and directed calls accordingly.
- Resolved customer problems and complaints.
Education
Brock UniversitySt. Catharines, ON
from Critical Criminology
09.2022
Skills
- Order Accuracy and Delivery
- High-Volume Dining
- Calm and collected Under Pressure
- Customer Service and Rapport
- Transactions and Cash Handling
- High-Energy and Stamina
- Smart Serve verified
- Handling Difficult Customers
- Menu Memorization
Timeline
Hostess / Busser
Cora's Breakfast
01.2023 - Current
Server
Breakfast Barn
07.2019 - 08.2022
Receptionist
Unborn Images
09.2018 - 08.2019
Manager
Little Caesars
01.2018 - 08.2022
Brock University
from Critical Criminology
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