Alaina Wray
Thunder Bay,ON
Summary
Dynamic and results-driven professional with extensive experience in service industry, excelling in exceptional customer service and upselling techniques. Proven ability to resolve customer issues and enhance satisfaction, while effectively operating POS systems. Strong rapport-building skills foster repeat business and loyalty, contributing to team success in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Food and Beverage Server
Tony Roma's Restaurant
11.2016 - Current
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
- Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Provided training for new hires, helping them acclimate quickly to restaurant procedures and expectations for excellent service delivery.
- Developed strong rapport with customers through genuine hospitality efforts leading to repeat business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Customer Service Representative
Purolator
06.2021 - 08.2023
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Collaborated with team members to streamline workflows, enhancing service delivery efficiency.
- Conducted follow-ups with customers to ensure satisfaction and foster long-term relationships.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed inventory levels to optimize product availability and reduce stock discrepancies.
- Resolved customer inquiries promptly, fostering positive relationships and repeat business opportunities.
Education
High School Diploma -
Elmvale District High School
Elmvale, ON06-2012
Skills
- POS system operation
- Exceptional customer service
- Allergy awareness
- Holder of SMART SERVE certification
- WHMIS safety training certified
- Upselling techniques
Timeline
Customer Service Representative
Purolator
06.2021 - 08.2023
Food and Beverage Server
Tony Roma's Restaurant
11.2016 - Current
High School Diploma -
Elmvale District High School