Jeniffer Rutledge
Torrance,CA
Summary
Dynamic banking professional with a strong work ethic and exceptional customer service skills, honed at First Bank. Proven track record in optimizing operations and enhancing client satisfaction through effective relationship management and compliance expertise. Adept at financial record keeping and fraud detection, driving efficiency and profitability in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Banking Specialist III
First Bank
Torrance, CA
08.2021 - Current
- Facilitated customer account inquiries and transactions to optimize service experience.
- Reviewed and processed loan applications while ensuring accuracy of financial documentation.
- Facilitated collaboration among team members to optimize daily banking operations.
- Administered banking software to oversee customer data management and uphold regulatory compliance.
- Addressed and resolved complex customer complaints while demonstrating empathy and professionalism.
- Facilitated teller operations by processing transactions for money orders, cashier's checks, and payments.
- Executed currency counting of coins and checks in cash drawer, night depository, and ATM.
- Assisted in opening new accounts and modifying existing accounts.
- Executed comprehensive audits of banking processes to identify and rectify inefficiencies.
Teller
First Bank
Torrance, CA
03.2021 - 08.2021
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Assisted customers with account inquiries and provided product information to enhance service experience.
- Managed cash drawer, balancing funds at end of shifts to maintain financial integrity.
- Collaborated with team members to streamline teller operations and improve service delivery times.
Manager
Southwestern and Pacific Specialty Finance
Lawndale, CA
04.2011 - 05.2020
- Streamlined operational processes, improving efficiency across multiple departments.
- Mentored junior staff, fostering professional development and knowledge sharing.
- Analyzed market trends to inform investment strategies and drive business growth.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
District Manager
Blockbuster Video
Torrance, CA
03.1999 - 04.2011
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Education
High School Diploma -
Torrance High School
Torrance, CA06-1996
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Cash handling and management
- Compliance, banking laws, and regulations
- Financial record keeping
- Customer relationship building
- Asset protection
Timeline
Banking Specialist III
First Bank
08.2021 - Current
Teller
First Bank
03.2021 - 08.2021
Manager
Southwestern and Pacific Specialty Finance
04.2011 - 05.2020
District Manager
Blockbuster Video
03.1999 - 04.2011
High School Diploma -
Torrance High School