Summary
Overview
Work History
Education
Skills
Timeline
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Makayla Castle

Makayla Castle

Torrance

Summary

Hospitality professional prepared to excel in high-paced environments. Extensive experience in delivering exceptional service and creating memorable guest experiences. Known for strong team collaboration and adaptability, ensuring seamless operations and customer satisfaction.


Dynamic and dedicated professional with extensive experience as a Personal Care Assistant, excelling in emotional support and household management. Proven ability to enhance client satisfaction through exceptional customer service and effective scheduling. Skilled in maintaining cleanliness and organization while fostering independence and quality of life for clients.


Dedicated, with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

4
4
years of professional experience

Work History

Personal Care Assistant

Laura Gallinger
10.2023 - Current
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
  • Provided emotional support and companionship to clients.
  • Helped clients to maintain independence and quality of life.
  • Facilitated transportation to and from appointments.
  • Coordinated appointments with medical professionals.

Lead Cocktail Server

Starting Gate Sports Bar
10.2023 - 02.2025
  • Developed lasting relationships with regular clientele by remembering preferences and anticipating needs.
  • Utilized strong multitasking skills to manage simultaneous drink orders while maintaining excellent customer interactions.
  • Collaborated with bartenders to ensure accurate beverage orders and seamless service delivery.
  • Efficiently balanced multiple responsibilities during high-volume periods without sacrificing quality of service.
  • Contributed to overall team success through active communication, collaboration, and support of fellow servers and bartenders.
  • Maintained cleanliness of the bar area, ensuring a welcoming environment for all patrons.
  • Consistently achieved positive feedback from customers by delivering memorable guest experiences.
  • Increased customer satisfaction with engaging conversations and attentive service.

Barista Manager /Lead Barista

Island Vibes Jungle Juice
02.2022 - 10.2023
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Collaborated with cafe management to design and implement promotional strategies for cafe items.
  • Improved overall product quality through regular staff training on proper brewing techniques, equipment maintenance, and presentation standards.
  • Increased efficiency in order fulfillment with improved workflow processes that reduced wait times for customers.
  • Resolved customer concerns promptly and professionally, ensuring continued patronage and loyalty to the brand.
  • Elevated overall store atmosphere with attention to detail in visual merchandising displays that showcased featured products effectively.

Personal Assistant

Irie Eyez Entertainment
06.2021 - 01.2022
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Displayed absolute discretion at handling confidential information.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.

Education

Associate of Science - Business Management

Long Beach City College
Long Beach, CA
10-2025

High School Diploma -

Lakewood High School
Lakewood, Ca
06-2021

Skills

  • Emotional support
  • Light housekeeping
  • Meal preparation
  • Household tasks
  • Exceptional customer service
  • Flexible schedule
  • Tableside etiquette
  • Customer service
  • Cash handling
  • Stress tolerance
  • Bar equipment operation
  • Cleanliness and organization
  • Safe food handling
  • Supply ordering
  • POS system operation

Timeline

Personal Care Assistant

Laura Gallinger
10.2023 - Current

Lead Cocktail Server

Starting Gate Sports Bar
10.2023 - 02.2025

Barista Manager /Lead Barista

Island Vibes Jungle Juice
02.2022 - 10.2023

Personal Assistant

Irie Eyez Entertainment
06.2021 - 01.2022

Associate of Science - Business Management

Long Beach City College

High School Diploma -

Lakewood High School

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Makayla Castle