EMILY LIMA
Torrance
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Motivated to maintain customer satisfaction and contribute to company success. Excellent communication skills Bilingual in English and Spanish Exceptional customer service Great leadership Adaptability Approachable Reliable Time management Self motivated Divine Persuasion Studio | Los Angeles, CA
Overview
11
11
years of professional experience
Work History
Caregiver
In Home Supportive Services
San Francisco
06.2015 - Current
- Provided companionship and emotional support to enhance client well-being.
- Maintained clean and safe living environments for clients' comfort.
- Documented client progress and reported changes to family members.
- Implemented activities to promote physical and mental engagement for clients.
- Maintained clean and well-organized environment for client happiness and safety.
Experience Manager
Divine Persuasion Studio
Los Angeles
02.2022 - 08.2022
- Met with clients to establish ideas, goals and guidelines for design team.
- Reviewed and modified product samples to account for technical and aesthetic requirements.
- Communicated with key stakeholders to determine project requirements and objectives.
- Submitted project deliverables to clients, consistently adhering to quality standards.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
The Honest Company
Playa Vista
08.2021 - 02.2022
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Reviewed customer account information to determine current issues and potential solutions.
- Asked probing questions to determine service needs along with formally educating customers.
- Answering phone calls and making outbound calls to obtain account information.
- Corresponding with customers via email regarding any account or products issues.
- Set up and activated customer accounts.
Associate Banker
JP Morgan Chase Bank
Long Beach
10.2018 - 08.2021
- Maintain confidentiality of bank records and client information.
- Adhere to financial services security and audit procedures.
- Meet or exceed sales goals by promoting bank products and services in customer interactions.
- Train employees on daily operations and procedure.
- Support customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Barista
Starbucks
09.2014 - 09.2017
- Operated cash register, collected payments and provided accurate change.
- Greeted guests with pleasant smile and superior customer service.
- Maintained calm demeanor during high-volume periods and special events.
Patient Care Taker
CareOn Site
05.2017 - 08.2017
- Entered data into SYSTOC to keep all executive calendars updated.
- Filed correspondence and documents with speed and accuracy to maintain official records.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
Education
Associates of Theology - Theology
California Coast Bible College
Ventura, CA05.2018
Skills
- Excellent communication skills
- Bilingual in English and Spanish
- Exceptional customer service
- Great leadership
- Adaptability
- Approachable
- Reliable
- Time management
- Self-motivated
References
Available upon request
Volunteer Experience
Worship director, Comunidad Cristiana Nueva Vida, Planning women events, Founded Church Youth events for Youth Los Angeles
Timeline
Experience Manager
Divine Persuasion Studio
02.2022 - 08.2022
Customer Service Representative
The Honest Company
08.2021 - 02.2022
Associate Banker
JP Morgan Chase Bank
10.2018 - 08.2021
Patient Care Taker
CareOn Site
05.2017 - 08.2017
Caregiver
In Home Supportive Services
06.2015 - Current
Barista
Starbucks
09.2014 - 09.2017
Associates of Theology - Theology
California Coast Bible College