Jeannine Robert
Edmonton,Alberta
Summary
Accomplished leader with a proven track record at Real Canadian Superstore, enhancing customer satisfaction and team productivity. Expert in cash handling and customer service, demonstrated through effective problem-solving and staff training. Skilled in optimizing resources and workflow, significantly exceeding quality standards without exceeding a 55-word limit.
Diligent Housekeeping Supervisor with solid background in managing housekeeping teams and ensuring highest standards of cleanliness. Expertise includes streamlining housekeeping processes and enhancing team efficiency. Demonstrated leadership in maintaining safe and organized environment while fostering teamwork and attention to detail.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
Real Canadian Superstore
11.2015 - 01.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Housekeeper Supervisor
Quality Inn Suites
01.2014 - 09.2023
- Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
- Managed team productivity and workflow to exceed quality standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Optimized resource utilization by effectively scheduling staff shifts according to workload demands.
Education
High School Diploma -
Norquest College
Edmonton, None07-2016
Skills
- Customer service
- Punctual and reliable
- Cash handling expertise
- Cashier training
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
Certification
- Food Handler Certification (FHC) - State or County Health Departments.
- ServSafe Food Handler's Certification
- First Aid Certification
Timeline
Cashier Team Lead
Real Canadian Superstore
11.2015 - 01.2024
Housekeeper Supervisor
Quality Inn Suites
01.2014 - 09.2023
- Food Handler Certification (FHC) - State or County Health Departments.
- ServSafe Food Handler's Certification
- First Aid Certification
High School Diploma -
Norquest College
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