Summary
Overview
Work History
Education
Skills
Certification
Timeline
ADDITIONAL INFORMATION
Generic

SHARANJIT SHARANJIT

Oshawa,Canada

Summary

Motivated customer service professional with 2+ years’ experience in fast-paced, target-driven environments. Boosted issue resolution efficiency by 25% and maintained 90%+ customer satisfaction. Skilled in policy support, compliance, and delivering tailored client solutions.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Uniform Asset Protection Personnel

Real Canadian Superstore
03.2025 - Current
  • Delivered responsive customer support, ensuring 100% compliance with corporate policies consistently over a 12-month period.
  • Resolved 100+ customer inquiries weekly with professionalism and discretion, improving first-contact resolution by 20% within 6 months.
  • Maintained accurate incident logs and regulatory documentation daily, supporting audits and investigations with zero discrepancies over 1 year.
  • Collaborated with cross-functional teams to reduce issue escalation time by 30% within 3 months, enhancing overall service efficiency.

Team Lead – Night Shift (Client Services)

Tim Hortons
10.2023 - 03.2025
  • Led a team during high-volume night shifts for 18+ months, resolving 50+ customer concerns per week and maintaining a 95% satisfaction rate.
  • Maintained operational efficiency by coordinating shift schedules and meeting all service targets consistently over a 1-year period.
  • Processed 200+ transactions per night with 99% accuracy, ensuring adherence to regulatory practices throughout the 18-month tenure.
  • Trained and onboarded 10+ new staff members over 6 months, improving team readiness and reducing onboarding time by 30%.

Customer Service Associate

Nice Computers
07.2022 - 12.2022
  • Assisted 30+ clients over a 3-month internship with payroll and administrative queries, ensuring 100% accuracy in documentation.
  • Delivered customized solutions to small businesses, enhancing client satisfaction by 20% within the internship period.
  • Gained hands-on exposure to financial services operations and insurance-related recordkeeping, contributing to 10+ policy updates.
  • Internship

Education

Diploma - Business – Finance

Durham College
Oshawa, ON
05.2025

Skills

  • Customer Care & Support
  • Policy Administration
  • Regulatory Compliance
  • Conflict Resolution
  • CRM & Data Entry Accuracy
  • Stress Management
  • Life Insurance Industry (Exposure)
  • Communication & Active Listening
  • Claims Process Administration
  • Time Management
  • Team Collaboration
  • Target-Driven Environment
  • CRM Software Microsoft Office Suite Google Workspace
  • Data Entry Digital Filing Systems Email Communication Platforms

Certification

  • Customer Service Foundations – LinkedIn Learning
  • Communication Foundations – LinkedIn Learning
  • Life Licence Qualification Program (LLQP) – IFSE Institute

Timeline

Uniform Asset Protection Personnel

Real Canadian Superstore
03.2025 - Current

Team Lead – Night Shift (Client Services)

Tim Hortons
10.2023 - 03.2025

Customer Service Associate

Nice Computers
07.2022 - 12.2022

Diploma - Business – Finance

Durham College

ADDITIONAL INFORMATION

  • Multilingual: Fluent in English, Hindi, Punjabi; Conversational French
  • Strong interpersonal skills with adaptability in multicultural environments
  • Able to thrive under pressure and exceed performance benchmarks in fast-paced settings

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SHARANJIT SHARANJIT