Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Trainings and Seminars
Generic
Jayzel M. Daguplo
Open To Work

Jayzel M. Daguplo

Fast Food Supervisor
Montreal,QC

Work Preference

Desired Job Title

Fast Food SupervisorAssistant Department ManagerFashion AttendantCashierCounter Crew

Work Type

Full Time

Salary Range

45000/yr - 200000/yr

Summary

Self-motivated and experienced food service professional, currently working as a skilled supervisor in Canada, managing shift operations, personnel, and customer service. Recognized for strong leadership, operational knowledge of all stations, and ability to perform under fast-paced, high-pressure environments. Proven ability to train and mentor staff, ensure quality service, and maintain smooth shift transitions while meeting organizational goals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Fast Food Supervisor

Les Entreprises Amico R.S INC
Montreal, QC
03.2024 - Current
  • Supervised daily operations in a fast-paced restaurant environment.
  • Oversee pre-shift and post-shift operations, including station setup, restocking supplies, and closing procedures.
  • Demonstrated full operational knowledge of all stations

(Drive-Thru, Front Counter, Kitchen, BDAP, Table Assembly).

  • managed and supported a team crew members during shifts
  • monitored food quality, hygiene, and safety standards
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Trained and mentored staff on customer service best practices and food preparation techniques.
  • Oversaw daily operations, ensuring adherence to quality standards and safety protocols.

Assistant Department Manager

McDonald's Xavier
Cagayan De Oro , Philippines
10.2018 - 02.2024
  • Processes payroll for our staff in a timely and accurate manner. Enters payroll information into GADC Ibos/e system for processing.
  • Keep and Track Credit Sales Report ( Large Food Orders,Food panda,Grab Food,Mcdelivery,Paymaya and Tie ups promotions .
  • Ensuring labor is met daily
  • Designate task to each employee
  • Maintains critical for raw and finished product quality,service speed ,cleanliness and sanitation
  • Models performance standards for all crew stations and maintenance
  • Supports market-wide promotions to maximize sales potential
  • Assists in the implementation of new products and procedures
  • Properly executes,enforces,monitors,and manages all food safety and sanitation requirements and procedures,as well as health and safety program.
  • Ensures all security procedures and cash handling policies and procedures are executed properly. ( cash deposits,staggered method of open/close procedures,skims,no overage/shortage, etc.)
  • Count money and make bank deposits
  • Investigate and resolved customer complaints with urgency and positive action to satisfy guests and promote return visits.
  • Review work procedures and operational problems to determine ways to improve service,performance, or safety.

Fashion Attendant

Apartment 8 Clothing
Cagayan De Oro City, Philippines
02.2016 - 09.2018
  • Officer in charge with the Store Performance and activities.
  • Create trust with our Employer since they occasionally visit their branch.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Promoted sales by building attractive displays and professionally merchandising products.
  • Advised clients on strategies for matching particular styles and coordinating stylish outfits.
  • Recommended merchandise to customers based on needs and preferences.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
  • Engaged customers immediately to build connections and uncover specific needs.
  • Leveraged trend knowledge and listened carefully to customers' needs to effectively target clothing and accessories recommendations.
  • Ensuring stocks are all in good condition.
  • Ensuring Store is clean and sanitary.
  • Conduct monthly inventory.
  • Report Daily Sales and Expenses through viber with our Employer.
  • Set goals to achieve daily sales Target and qualified for quarterly incentives.

Cashier

International Toy World Incorporated Toy Kingdom
Cagayan De Oro -SM Uptown, Philippines
03.2015 - 08.2015
  • Count drawer funds before shift start.
  • Greet customer with a friendly and welcoming environment.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Provide fast service prevent long customer wait times.
  • Used suggestive selling techniques to promote add-on sales.
  • Helped with purchases and signed customers up for rewards program.
  • Processed refunds for damaged and broken merchandise.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Follow store policies and procedures
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Count end of shift sales , keep and track all documents.

Counter Crew

Jollibee Food Corporation
Cagayan De Oro- Divisoria Branch, Philippines
08.2013 - 02.2014
  • Greeted and served guests with warmth, courtesy and efficiency, leading to loyal, returning customers.
  • Kept customer and food preparation areas clean and well-organized.
  • Processed customer payments using cash, credit and debit cards and returned proper bills and coin.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Restocked paper products and condiments at self-service areas during periods of downtime.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Follow Food safety minimums.
  • follow store policies and procedures.
  • Prioritized and completed tasks throughout every shift to support store operations.
  • Detailed cleaning to assign station.
  • Count sales and keep all Important documents( Senior Receipts, Cashless Receipts etc. )
  • Create a friendly attitude both internal and external customers.

Service/Counter Crew

Fresh N' Famous Food Corporation- Greenwich
Cagayan De Oro- SM Uptown , Philippines
05.2011 - 02.2014
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Handled cash and credit card transactions quickly and accurately
  • Used suggestive selling techniques to promote add-on sales.
  • Demonstrated strong knowledge of store services, products and policies.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Execute Store Cleanliness ,Food safety minimums and Sanitary.
  • Support Company targets to achieve goals.
  • Maintained positive attitude and resolved customer complaints promptly and professionally.
  • Took initiative to find extra tasks when scheduled duties were completed

Education

Bachelor of Science - Business Administration Financial Management

PHINMA-Cagayan De Oro College
Max Y. Suniel St. Cagayan De Oro City.
05.2018

Skills

  • Shift management
  • Safety and Security
  • Food preparation
  • Customer engagement
  • Shift management
  • Health and safety regulations
  • Complaint resolution
  • Time Management
  • Complex Problem Solving
  • Decision Making
  • Organization and prioritization
  • Customer-oriented
  • Food safety compliance

Languages

English
Full Professional
French
Professional Working
Tagalog
Native or Bilingual
Visayan
Native or Bilingual

Certification

3rd Party Food Safety Audit 100%

Mcdonald's Xavier Cagayan de Oro City

3 consecutive year 100%

September 03, 2019

November 26, 2020

October 29, 2021

Building a Safe,Respectful and Inclusive Workplace

McDonald's Xavier Cagayan de Oro City

January 22, 2022

Workplace Violence Prevention eLearning

Mcdonalds Xavier Cagayan de Oro City

May 29, 2022

On the Job Training 400 hrs

Department Of Agrarian Reform

Office of Assistant Regional Director

February 2018

Timeline

Fast Food Supervisor

Les Entreprises Amico R.S INC
03.2024 - Current

Assistant Department Manager

McDonald's Xavier
10.2018 - 02.2024

Fashion Attendant

Apartment 8 Clothing
02.2016 - 09.2018

Cashier

International Toy World Incorporated Toy Kingdom
03.2015 - 08.2015

Counter Crew

Jollibee Food Corporation
08.2013 - 02.2014

Service/Counter Crew

Fresh N' Famous Food Corporation- Greenwich
05.2011 - 02.2014

Bachelor of Science - Business Administration Financial Management

PHINMA-Cagayan De Oro College

Trainings and Seminars

First Aid Training

Standard First Aid and CPR/AED Level A

Santinel Inc. Montreal Canada

June 4-5, 2024

Food Hygiene and Safety Certificate

Agriculture, Fisheries and Food

Quebec City

December 2024

Local Store Marketing Q2 Level Meeting

Golden Arches Development Corporation

Soto Grande Hotel Davao City

May 19-20, 2022

First Aid and Basic Life Support Refresher course

Philippine Red Cross Cagayan de Oro City

Feb 26-27, 2021

Customer Experience and Food Quality Course

Golden Arches Development Corporation

Virtual Class

December 16-20, 2020

Introduction to Department Management Course

Golden Arches Development Corporation

Pinnacle Hotel Davao City

September 23-27, 2019

Shift Management Excellence Course

Golden Arches Development Corporation

Deans Lister

Pinnacle Hotel Davao City

March 12-15, 2019

Food Safety Course

Golden Arches Development Corporation

Pinnacle Hotel Davao City

March 11,2019

Basic People Class

Golden Arches Development Corporation

November 05, 2018

First Aid and Basic Life Support Training

Philippine Red Cross Cagayan de Oro City

Dec. 5-6, 2018

Jayzel M. DaguploFast Food Supervisor