Mark Anthony Domingo
Lachute,QC
Summary
Accomplished Fast Food Manager with a proven track record at Golden Arches Development Corporation, McDonald's, enhancing customer satisfaction and streamlining operations. Expert in Health and Safety Regulations and Operations Management, with a knack for fostering collaboration and teamwork. Achieved significant improvements in service efficiency and food safety compliance, ensuring high-quality standards and operational excellence. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Highly proactive manager with 11 years of experience in team leadership in food industry. Background includes sales, management and customer service in fast-paced settings.
Overview
12
12
years of professional experience
Work History
Fast Food Supervisor
Gestion Catherine Giguére
03.2023 - Current
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Reconciled cash and credit card transactions to maintain accurate records.
- Streamlined kitchen operations by organizing workflows more effectively, resulting in reduced wait times for customer orders.
- Verified prepared food met standards for quality and quantity before serving to customers.
Fast Food Manager
Golden Arches Development Corporation, McDonalds
03.2013 - 05.2022
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Conducted employee performance evaluations, providing constructive feedback to encourage professional growth and development.
- Created and implemented policies to achieve customer satisfaction and maintain food service standards.
- Scheduled staff shifts efficiently while balancing labor costs against anticipated business demands.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Education
Bachelor of Science - Entreprenurial Management
Technological University of The Philippines
Manila, Philippines04.2016
Skills
Health and Safety Regulations
Operations Management
Food Preparation
Food Safety Compliance
Shift Management
Collaboration and Teamwork
Anticipating Problems
ServSafe Food Manager
Calm and Pleasant Demeanor
Languages
Tagalog
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Timeline
Fast Food Supervisor
Gestion Catherine Giguére
03.2023 - Current
Fast Food Manager
Golden Arches Development Corporation, McDonalds
03.2013 - 05.2022
Bachelor of Science - Entreprenurial Management
Technological University of The Philippines
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