Cristy Eje
Whitbourne,NL
Summary
Experienced Food Service Manager with a proven track record of overseeing and optimizing food service operations. Proficient in managing staff, inventory, and budgets to ensure efficient and profitable operations. Skilled in maintaining high standards of food quality, safety, and customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Fast Food Supervisor
Mary Brown's Chicken & Taters
Whitbourne , Newfoundland and Labrador
2023.08 - Current
- Trained new employees on food preparation, cash handling, and customer service techniques.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Supervised stock levels of kitchen ingredients ensuring freshness of food served.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Oversaw food preparation, production and presentation according to quality standards.
Restaurant General Manager
KFC
, Philippines
2013.01 - 2023.04
- Analyzed financial statements and prepared budgets for the restaurant.
- Implemented cost-saving measures while maintaining high quality service levels.
- Created weekly work schedules according to staffing needs.
- Conducted regular meetings with staff members to discuss operational issues.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Delegated work to staff, setting priorities and goals.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
- Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
- Established restaurant business plan by surveying restaurant demands, identifying and evaluating competitors and preparing financial and sales projections.
Education
Bachelor of Science - Hotel And Restaurant Management
The University of Manila
Philippines2002-03
High School Diploma -
Lakan Dula High School
Philippines1998-03
Skills
- Operations Management
- Complaint resolution
- Staff Management
- Store maintenance
- Staff Training and Development
- Shift Management
- Recruitment and hiring
- Employee Scheduling
- Customer-Oriented
- Labor and food cost control
- Team Management
Certification
- Restaurant General Manager-Development Program
November 2012
- Senior Assistant General Manager-Development Program
October 2010
- Junior Assistant General Manager-Development Program
March 2009
- First Aid &Basic Life support
April 2010
- Management Trainee-Development Program
May 2007
- Leading A Shift
September 2006
- Team Leader Development Program
November 2004
- Train the Trainer Training Program
June 2004
Timeline
Fast Food Supervisor
Mary Brown's Chicken & Taters
2023.08 - Current
Restaurant General Manager
KFC
2013.01 - 2023.04
- Restaurant General Manager-Development Program
November 2012
- Senior Assistant General Manager-Development Program
October 2010
- Junior Assistant General Manager-Development Program
March 2009
- First Aid &Basic Life support
April 2010
- Management Trainee-Development Program
May 2007
- Leading A Shift
September 2006
- Team Leader Development Program
November 2004
- Train the Trainer Training Program
June 2004
Bachelor of Science - Hotel And Restaurant Management
The University of Manila
High School Diploma -
Lakan Dula High School
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