Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cristy Eje

Whitbourne,NL

Summary

Experienced Food Service Manager with a proven track record of overseeing and optimizing food service operations. Proficient in managing staff, inventory, and budgets to ensure efficient and profitable operations. Skilled in maintaining high standards of food quality, safety, and customer service.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Fast Food Supervisor

Mary Brown's Chicken & Taters
Whitbourne, Newfoundland and Labrador
08.2023 - Current
  • Trained new employees on food preparation, cash handling, and customer service techniques.
  • Resolved customer complaints in a timely manner while maintaining excellent customer relations.
  • Supervised stock levels of kitchen ingredients ensuring freshness of food served.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Oversaw food preparation, production and presentation according to quality standards.

Restaurant General Manager

KFC
, Philippines
01.2013 - 04.2023
  • Analyzed financial statements and prepared budgets for the restaurant.
  • Implemented cost-saving measures while maintaining high quality service levels.
  • Created weekly work schedules according to staffing needs.
  • Conducted regular meetings with staff members to discuss operational issues.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Delegated work to staff, setting priorities and goals.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
  • Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
  • Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Established restaurant business plan by surveying restaurant demands, identifying and evaluating competitors and preparing financial and sales projections.

Education

Bachelor of Science - Hotel And Restaurant Management

The University of Manila
Philippines
03-2002

High School Diploma -

Lakan Dula High School
Philippines
03-1998

Skills

  • Operations Management
  • Complaint resolution
  • Staff Management
  • Store maintenance
  • Staff Training and Development
  • Shift Management
  • Recruitment and hiring
  • Employee Scheduling
  • Customer-Oriented
  • Labor and food cost control
  • Team Management

Certification

  • Restaurant General Manager-Development Program

November 2012

  • Senior Assistant General Manager-Development Program

October 2010

  • Junior Assistant General Manager-Development Program

March 2009

  • First Aid &Basic Life support

April 2010

  • Management Trainee-Development Program

May 2007

  • Leading A Shift

September 2006

  • Team Leader Development Program

November 2004

  • Train the Trainer Training Program

June 2004

Timeline

Fast Food Supervisor

Mary Brown's Chicken & Taters
08.2023 - Current

Restaurant General Manager

KFC
01.2013 - 04.2023

Bachelor of Science - Hotel And Restaurant Management

The University of Manila

High School Diploma -

Lakan Dula High School

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Cristy Eje