CASEY PALACPAC
Maple Ridge,BC
Summary
Dynamic fast food supervisor with a proven track record at Tim Hortons and Jollibee enhancing customer satisfaction through effective complaint resolution and efficient service strategies. Skilled in operations management and food safety compliance, I excel in staff management and inventory control, ensuring a clean, organized environment that fosters loyalty and repeat business.
Overview
8
8
years of professional experience
Work History
FAST FOOD SUPERVISOR
Tim Hortons
04.2023 - Current
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
Assistant Manager
Jollibee
08.2017 - 04.2023
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
Education
Bachelor of Science - Hotel, Resort And Restaurant Management
University of Baguio
Baguio City, Philippines05-2016
Skills
- Health and safety regulations
- Operations management
- Food preparation
- Food safety compliance
- Customer engagement
- Complaint resolution
- Waste reduction
- Shift management
- Point of sale (POS) system operation
- Inventory control and record keeping
- Adaptable
- Staff management
Languages
English
Native or Bilingual
Filipino
Native or Bilingual
Timeline
FAST FOOD SUPERVISOR
Tim Hortons
04.2023 - Current
Assistant Manager
Jollibee
08.2017 - 04.2023
Bachelor of Science - Hotel, Resort And Restaurant Management
University of Baguio
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