Lorence Faye Tizon
Edmonton,AB
Summary
Accomplished Fast Food Supervisor at KFC Taco Bell, adept in operations management and customer engagement, significantly improved customer satisfaction through strategic service enhancements. Excelled in health and safety regulations, leading to a cleaner, more secure environment. Demonstrated leadership and food safety compliance, fostering team efficiency and loyalty.
Overview
7
7
years of professional experience
Work History
Fast Food Supervisor
KFC Taco Bell
08.2017 - 09.2024
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Increased sales through effective promotion of daily specials and upselling menu items to customers.
- Correctly calculated inventory and ordered appropriate supplies.
- Maintaining restaurant cleanliness, safety, and security.
- Reconciled cash and credit card transactions to maintain accurate records.
- Created and implemented policies to achieve customer satisfaction and maintain food service standards.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Assisted in development and implementation of new menus to offer variety and options to customers.
Education
High School - High School
Blessed Oscar Romero Catholic High School
Edmonton, AB06.2020
Business Administration Diploma - Business Administration
East West College
Calgary, AB04.2002
Skills
- Leadership Skills
- Ability to multitask and work under pressure
- Health and Safety Regulations
- Operations Management
- Food Preparation
- Food Safety Compliance
- Complaint resolution
- Customer Engagement
- Sanitation Standards
- Customer loyalty
- Store maintenance
- Customer Service
- Reliable and Responsible
- Money Handling
- Safe Food Handling
- Workflow Planning
- Strategic Planning
Languages
English
Tagalog
Reference
- Area Manager
Theresa San Miguel
+1 (587) 357-6545
Timeline
Fast Food Supervisor
KFC Taco Bell
08.2017 - 09.2024
High School - High School
Blessed Oscar Romero Catholic High School
Business Administration Diploma - Business Administration
East West College
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