Summary
Overview
Work History
Education
Skills
Languages
Place of Birth
Personal Information
Certification
Awards
Timeline
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Casandra Marizze Hernandez

Casandra Marizze Hernandez

Levis,QC

Summary

Flexible, results-oriented Fast Food Supervisor offering focused leadership and service operations knowledge to drive profitability. Versed in planning daily operations, staffing and inventory management. Ready to help the team achieve company goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Fast Food Supervisor

Mcdonald's Canada ( Gestion N'Auger)
Lévis, Quebec
10.2021 - Current
  • Collaborated with management team members to develop initiatives to increase restaurant profitability
  • Ensured compliance with all health department regulations, maintaining high sanitation standards throughout the establishment
  • Streamlined kitchen operations by organizing workflows more effectively, resulting in reduced wait times for customer orders
  • Motivated staff to perform at peak efficiency and quality
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
  • Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality
  • Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.

Assistant Restaurant Manager 3

Fresh N' Famous Foods, Inc., -Greenwich
Pasig City, Metro Manila
07.2015 - 10.2021
  • Assist the Store Manager in ensuring the achievement of FSC standards
  • Assisted the store manager in providing smooth and fast delivery of service to customers
  • Assist the Store Manager in conceptualizing plans and programs such as Local Store Marketing (LSM), Cost reduction, Food Service and Cleanliness (FSC) improvement, and sales improvement
  • Ensure that Four (4) M's (Manpower, Materials, and Machine & Methods) are effectively and efficiently managed
  • Provide adequate floor supervision to maximize manpower efficiency
  • Observe and implement adherence to the cash control system
  • Prepare and implement the approved work schedule of the crew
  • Supervise the whole operation during a particular shift and ensure proper execution of all stored procedures
  • Evaluate the performance of employees in coordination with the Store Manager
  • See to it that the necessary preparation is done before the shift starts and that all the required resources are sufficient.

Service Crew

Fresh N' Famous Foods, Inc., -Greenwich
Pasig City, Metro Manila
06.2013 - 12.2014
  • Responsible for food preparation and process
  • Ensure that standard operation procedures are being implemented
  • Interact with the customers, responding to their feedback
  • Accurate order-taking and assisting the needs of the customer while in the store.

Education

San Isidro National High School
General Luna, Quezon Province

Bachelor of Science - Business Administration major Operation Management

National College of Business And Arts
Fairview, Quezon City

Skills

  • Customer Engagement
  • Cost Efficient
  • Staff Management
  • Shift Management
  • Good communication skills
  • Organized
  • Has a high interest in learning
  • Flexible and Adaptable

Languages

English
Professional
French
Limited

Place of Birth

General Lune, Quezon Province Philippines

Personal Information

Marital Status: Single

Certification

  • Manager Development Program Attended, 02/16/16, 02/17/16
  • Feedback Management System, 09/07/16, 09/08/16
  • Basic Computer Skills, 09/21/16, 09/22/16
  • Delivery Management, 11/16/16, 11/17/16
  • Inventory Management, 04/25/19, 04/26/19
  • Red Cross Certified First Aider, 07/30/19, 07/29/21

Awards

  • Greenwich SM Fairview Foodcourt branch was given a Gold Award for FSC Excellence in the year 2018
  • Greenwich SM Fairview Upper Ground Floor branch was given a Gold Award for FSC Excellence in the year 2019
  • Greenwich SM Fairview Upper Ground Floor branch was given a Gold Award for Food Safety Excellence in the year 2019

Timeline

Fast Food Supervisor

Mcdonald's Canada ( Gestion N'Auger)
10.2021 - Current

Assistant Restaurant Manager 3

Fresh N' Famous Foods, Inc., -Greenwich
07.2015 - 10.2021

Service Crew

Fresh N' Famous Foods, Inc., -Greenwich
06.2013 - 12.2014

San Isidro National High School

Bachelor of Science - Business Administration major Operation Management

National College of Business And Arts

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Casandra Marizze Hernandez