Summary
Overview
Work History
Education
Skills
STRENGTHS
Languages
Timeline
Generic

KARINA CAMILLE BUGARIN

Canada

Summary

Experienced fast-food restaurant manager with 6 years in customer service, staff management, training and development, and with a passion for delivering exceptional customer service and ensuring the smooth running of daily operations. Dedicated, self-motivated and reliable with strong interpersonal skills, flexibility in the face of busy operations and shifting priorities, and passion for process improvement. Certified in Food Safety and First Aid.

Overview

9
9
years of professional experience

Work History

Fast Food Supervisor

McDonald’s Canada
06.2023 - Current
  • Manage and supervise a team of more than 20 employees to maintain smooth operations and customer satisfaction during busy shifts.
  • Ensure timely delivery of food orders to customers, reducing waiting time by 10%.
  • Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
  • Supervise and assist daily shift restaurant operations, including staff and inventory management, and customer service.
  • Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
  • Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
  • Handle cash and manage daily sales, maintaining accurate records and reporting to the General Manager

Assistant Restaurant Manager

Jollibee Foods Corporation
03.2017 - 04.2023
  • Managed and supervised the daily operations of a busy fast-food restaurant, ensuring high-quality customer service and customer satisfaction, and maintaining hygiene standards.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Implement and monitor restaurant strategies to drive sales, control costs, and maximize restaurant profits during each shift.
  • Focused on improving service standards and ensuring adherence to quality, cash handling, and inventory control guidelines.
  • Developed, certified, and motivated team members offered coaching and guidance to enhance team performance.
  • Implemented promotional marketing strategies, gathered customer feedback, and worked to improve overall efficiency and service quality in all the business channels (Drive-Thru, Dine-In and Take-Out, Big Orders).
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.

Store Supervisor

Philippine Seven Corporation
09.2015 - 10.2016
  • Managed store displays and ensured accurate pricing of products.
  • Ensured products were clean and ready for display, maintained store cleanliness, and organized staff schedules.
  • Assisted in inventory management, ensured stock levels were maintained, and helped oversee daily store operations.
  • Supervised daily operations by directing customer service, inventory and sales operations.

Education

Bachelor of Science - Business Administration, Management

Centro Escolar University
Philippines
01.2016

Skills

  • Customer Service
  • Inventory Management
  • Food Safety
  • Team Leadership
  • Staff Management
  • Problem Solving
  • Scheduling
  • Cash Handling

STRENGTHS

  • Leadership

     Guiding teams towards the mutual goal is my superpower, as my co-workers recognized me numerous times.

  • Optimization

     Always find a way to optimize the sales, services and overall performance of my teams.

Languages

English
French

Timeline

Fast Food Supervisor

McDonald’s Canada
06.2023 - Current

Assistant Restaurant Manager

Jollibee Foods Corporation
03.2017 - 04.2023

Store Supervisor

Philippine Seven Corporation
09.2015 - 10.2016

Bachelor of Science - Business Administration, Management

Centro Escolar University

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KARINA CAMILLE BUGARIN