Jaylin Vieira
Toronto
Summary
Dynamic results driven leadership professional with a successful record in technical support, personal sales, and business sales within a Fortune 15 company. Flexibility to meet and exceed deadlines in changing work environments, and the ability to work fluidly in high pressure circumstances. Excellent interpersonal, written/verbal skills, integrity, and work ethic. Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Product Care Specialist
Mobile Klinik
01.2025 - Current
- Expert assistance with mobile devices
- Offer solutions for repairs, diagnostics and device optimization services such as data backup, software updates, and data protection.
- Selling Telus and Koodo plans and services.
- Selling certified pre-owned devices.
Assistant Manager
Verizon Wireless
01.2020 - 12.2024
- Promoting growth in net adds, revenue, and customer experience
- Managed a team of 6 sales specialists to reach monthly and yearly business sales figures
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Coached new employees, ensuring a smooth onboarding process and quicker adaptation to their roles.
- Maintained a clean, safe, and organized store environment to enhance customer experience.
Solutions Specialist
Verizon Wireless
01.2013 - 01.2020
- Mentor new and tenured solutions specialists on commission knowledge and attainment
- Train new hires in sales skills, customer service, and time management
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Recommended new products and services to customers.
- Customer questions answered about billing, account issues and upgrade possibilities.
- Conducted thorough analyses of client needs to ensure tailored solutions that addressed unique challenges and goals.
Education
Bachelor of Science - Cyber Crime and Information Assurance
Utica College
Utica, NY12.2017
Associate of Science - Cyber Crime Technologies
Guilford Technical Community College
Jamestown, NC12.2012
Skills
- Window/Mac/Linux
- Multitasking Abilities
- Organizational skills
- Active listening
- Telecommunications
- Technical Support
- Sales/Management
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Team motivation
- Retail operations
- Team building
- Operations management
- Customer relationship management (CRM)
- Sales growth
- Strategic thinking
- Adaptability and flexibility
- Verbal and written communication
- Coaching and mentoring
- Inventory management
- Sales monitoring
- Microsoft office expertise
- Active listening skills
- Computer literate
- Software system skills
Certification
- Google Cybersecurity Professional Certificate (2025)
- - Foundations of Cybersecurity
- - Play It Safe: Manage Security
- - Connect and Protect: Networks and Network Security
WEBSITES, PORTFOLIOS, PROFILES
https://www.linkedin.com/in/jaylinchrystal/
Languages
English
Native or Bilingual
Timeline
Product Care Specialist
Mobile Klinik
01.2025 - Current
Assistant Manager
Verizon Wireless
01.2020 - 12.2024
Solutions Specialist
Verizon Wireless
01.2013 - 01.2020
Associate of Science - Cyber Crime Technologies
Guilford Technical Community College
Bachelor of Science - Cyber Crime and Information Assurance
Utica College